Client Service Representative

Customer Service Representative

SWBC is seeking a talented individual to provide internal and external customer service support to include : relationship management, daily interaction with the financial institutions, handling complex questions or problems, managing support line, and verifying and updating loan information.

Essential duties include the following :

• Provides support to the Financial Institutions by working escalated or time sensitive issues in a professional and timely manner. Assists Financial Institutions with questions regarding reports and Focus Net.
• Handles Support Line to provide training in data entry, CoTrak or other Service Center procedures to include assisting with procedures inquires and problem resolution.
• Performs time-sensitive account maintenance before and after account processing cycles.
• Resolves inbound and makes outbound service calls regarding routine collateral protection insurance coverage questions, inquiries and / or problems on the status of insurance on loans made by financial institutions by researching, verifying, updating loan insurance information and documenting the affected account's history file.
• Services complex calls, questions or problems from the Customer Service Staff to include refers, when necessary, unique, highly complex calls to appropriate resources to ensure customer satisfaction.
• Creates internal management reports; and assists in special projects as needed.

Serious candidates will possess the minimum qualifications :

SWBC offers :

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.