Mgr Patient Access Services

WellStar Patient Access Services Manager

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful : to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Job Summary

Under the leadership of the WellStar AVP, Executive Director and Director of Patient Access Services, plans, coordinates and controls the staff and activities to promote the highest level of effectiveness in meeting established goals and objectives. Responsible for performing a wide variety of clerical procedures that requires independent judgment, ingenuity, and initiative. Ensures adherence to policies and procedures, improvement in employee engagement, quality and excellence of work performed, world class customer service, and continual staff education. In lieu of Director, the Manager will continually monitor Key Performance Indicators as established for PAS and ensure PAS is meeting or exceeding each goal. When goals are not met, the Manager is responsible for developing corrective action plans and communicating them to the Patient Access Services Director. The Manager is responsible for supporting the development of a compliance with the annual operating and capital plans. The Manager is responsible for maintaining positive working relationships with key PAS stakeholders. Demonstrates professionalism, effective communication skills and active listening skills.

Core Responsibilities and Essential Functions

Leading, Planning, and Human Resources :

• Demonstrates effective leadership skills, providing direction to the Supervisors and Team Leads in the performance of their supervisory functions.
• Collaborates with Administrators, Executive Directors, and Directors to design and implement services that facilitate the vision of WellStar and facility-specific objectives.
• Motivates employees to excel. Contributes to cohesive group relations, cooperation, and teamwork.
• Holds management staff accountable for meeting Key Performance Indicators (example below) relating to POS cash collections, customer service, initial denials as a result of registration, patient throughput, and quantity and quality of registrations.
• Collaborates with PAS Revenue Cycle leadership to develop and implement goals, objectives and 90 day Action Plans for the department.
• Represents the department at various WHS PAS meetings and functions.
• Participates in special projects. Assumes accountability.
• Responsible for the ongoing management of daily operational functions of the department
• Completes and coordinates employee performance reviews and annual evaluations.
• Works closely with management team in the hiring, counseling, dismissals, promotions and transfer of employees.
• Mentors and coaches team to promote effective and productive leadership within the department and culture of accountability.
• Monitors absenteeism and ensure that counseling is consistently given for noncompliance with WellStar Health System policies and procedures.
• Maintains updated PAS personnel files
• Maintains orderly and clean work environment, commensurate with the public expectations of a healthcare organization.
• Assures PAS team is enforcing WellStar / department dress code.
• Assures PAS has appropriate equipment and supplies to perform job duties.
• Available to assist staff needs 24 / 7.

Preferred Leadership Qualities :

Communication, Collaboration, Partnership and Customer Service :

Budget / Financial and Quality / Safety :

Performance Improvement, Compliance / Regulatory, Trust / Engagement, Staff development, Results Oriented :