Patient Access Specialist

Job Description

Job Description

Description :

This position will provide a comprehensive, proactive, and “Patient First” experience for our patients over the phone and patient portal for the organization. This position will utilize Meridian’s practice management system to facilitate access to care through registration, scheduling and recording of patient communications. This person will handle a variety of incoming inquiries or requests and will use the appropriate resources to complete accurate responses and create a positive experience.

RESPONSIBILITIES :

• Follows standards and guidelines for telephone etiquette and service when interacting with patients over the phone.
• Evaluate and identify callers’ needs and schedule with provider.
• Register patients by gathering demographic information with the highest possible proficiency and verify existing data.
• Promptly and courteously answer and screen incoming calls and routes them appropriately according to established customer service guidelines. Calls to include business, medical, and behavioral health requests.
• Prioritize calls using courteous and professional attitude to ensure the highest satisfaction from patients.
• Verify and / or confirm appointments for patients. Provide various types of information to assist patients.
• Communicates with team members and leadership on a continual basis to allow an informative and collaborative team environment for the sake of positive patient experience.
• Supports and participates in process improvement efforts.
• Communicates and documents caller correspondence through Microsoft Teams and / or Meridian’s EHR timely and accurately.
• Effectively collaborates and communicates with clinical staff, i.e., providers, nurses, and other support staff.
• Supports and adheres to compliance policies and procedures.
• Attends all scheduled staff meetings, supervision meetings, department head meetings and committee meetings as designated.
• Upholds all agency policies, procedures, and regulations; and supports the overall mission and philosophy of the agency.
• Maintains harmonious relations within and outside the agency in conducting agency business.
• Maintains professional appearance always regarding appropriate office attire. Any exceptions or special circumstances require prior approval of supervisor.
• Other related duties as assigned.

Requirements :

Bachelor’s Degree preferred; or Associate’s Degree with a minimum ofo ne year of patient registration, appointment scheduling, insurance processing or customer service / concierge experience; or High School

Diploma with a minimum of two years’ experience with above.

Knowledge of medical terminology preferred.