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Warranty Data Scientist - Now Hiring!

Warranty Data Scientist - Now Hiring!

StellantisAuburn Hills, MI, United States
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Position Overview :

Are you passionate about transforming data into actionable insights that drive product quality and customer satisfaction? We are seeking a strategic and hands-on Data Scien ce Manager to lead Warranty Analytics and Programs within our North America Technical Services organization.

This high-impact role blends advanced data science with deep operational knowledge of warranty processes, product reliability, and customer service. You will lead a talented team of data scientists, analysts, and system owners, driving predictive analytics and early detection of emerging warranty trends using diverse datasets across the enterprise.

We’re looking for a visionary leader with strong program management skills, technical depth, and a customer-centric mindset. Your ability to influence cross-functional teams and implement sustainable, fair warranty policies will be key to success. A background spanning product development, quality assurance, and dealer / aftersales operations is highly desirable.

Key Responsibilities :

Team Leadership & Strategy :

  • Lead, mentor, and grow a high-performing team of data scientists, analysts, and warranty system owners.
  • Define and execute a forward-looking data strategy for warranty analytics and reporting.
  • Align analytics initiatives with business goals across engineering, quality, service, product , and IT teams.

Data Science & Analytics :

  • Build and deploy predictive models to forecast warranty claims, failure rates, and cost trends.
  • Analyze complex datasets to support root causes of product failures .
  • Serve as System Administrator for SAS Base and Enterprise Guide, ensuring optimal tool performance.
  • Develop intuitive dashboards and KPIs to monitor warranty health and product reliability.

    • Warranty Operations Programs & Support :

  • Manage dealer SMART Warranty assignment and Labor Rate and Part Mark-up adjustments
  • Deliver data-driven insights to shape warranty programs, policies, and cost recovery strategies.
  • Manage and continuously improve weekly, monthly, and quarterly reporting processes.
  • Collaborate with internal stakeholders to enhance component reliability and field performance.
  • Provide actionable intelligence to technical service teams using field and internal data sources.

    • Process Improvement :

  • Identify and implement automation opportunities to streamline data workflows and improve data integrity.
  • Champion best practices in data governance, model validation, and documentation.

    • Our Benefits - Designed with You in Mind

    Comprehensive Health & Well-being Coverage

    From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

    Generous Paid Time Off

    We believe in work-life balance. That’s why we offer : 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

    Competitive Retirement Savings Plans

    We help you plan for the future with :

  • An employer match on contributions to your 401k, Roth, and Catch-Up plans
  • An employer contribution, even if you don’t contribute

    • Income Protection & Insurance Options

    Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

    Company Vehicle Lease Program

    Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

    Family Building Benefit

    We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

    Support for Your Growth and Giving Back

    We believe in investing in your future and your passions :

  • Tuition reimbursement
  • Student loan refinancing programs
  • 18 paid volunteer hours each year to make a difference in your community

    • And so much more!

    When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.

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    Data Scientist • Auburn Hills, MI, United States