Talent.com
Senior Support Engineering Manager
Senior Support Engineering ManagerVirtualVocations • Newark, Delaware, United States
Senior Support Engineering Manager

Senior Support Engineering Manager

VirtualVocations • Newark, Delaware, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Senior Manager, Support Engineering.

Key Responsibilities

Architect and implement the technical support strategy, including tools, processes, and metrics

Build and lead a team of Support Engineers, establishing a culture of excellence and proactive communication

Drive operational alignment by analyzing support data, conducting postmortems, and serving as the voice of the customer

Required Qualifications

6-8+ years in technical support in enterprise SaaS or similar roles

3-4+ years of leadership experience in building support teams and processes

Proven success in transforming support functions in scaling environments

Familiarity with observability tools, SQL, ETL pipelines, REST APIs, and JavaScript

Bonus : Experience in insurance tech or vertical SaaS

serp_jobs.job_alerts.create_a_job

Senior Engineering Manager • Newark, Delaware, United States

Job_description.internal_linking.related_jobs
Direct Support Professional

Direct Support Professional

Mosaic • Smyrna, DE, US
serp_jobs.job_card.full_time
Seeking Male Candidates and Primarily hiring for On-Call Positions! .If making a positive impact in the lives of others is always on your to-do list you'll LOVE working with a team that puts peo...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Engineering Technician III

Engineering Technician III

Bowhead / UIC Technical Services • Aberdeen, Maryland, US
serp_jobs.job_card.full_time
Overview Bowhead is seeking an Engineering Technician III to support the Army Research Laboratory (ARL).Responsibilities Read drawings and sketches provided by technical points of contact, independ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Solution Implementation Manager

Senior Solution Implementation Manager

VirtualVocations • Newark, Delaware, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Solution Implementation Manager to guide customers in deploying solutions efficiently and effectively. Key Responsibilities Deliver high-level presentations to va...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director of Support Engineering

Director of Support Engineering

VirtualVocations • Newark, Delaware, United States
serp_jobs.job_card.full_time
A company is looking for a Director of Support Engineering.Key Responsibilities Define vision and strategy for Global Support Engineering while managing day-to-day operations Own global KPIs, im...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Weapon Systems Manager

Weapon Systems Manager

Bowhead / UIC Technical Services • Aberdeen, Maryland, US
serp_jobs.job_card.full_time
Overview At Bowhead, our employees have incredible opportunities to work with exciting military applications and equipment in a collaborative and friendly team-first environment.Bowhead is looking ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote AI Task Reviewer – Flexible Hours, No Experience Needed

Remote AI Task Reviewer – Flexible Hours, No Experience Needed

RLDG • Linwood, Pennsylvania, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
Join our distributed team as a Remote AI Task Reviewer and help improve AI systems by completing short, style online tasks. This is an easy-to-learn role with full training and ongoing support.No pr...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Support Engineer

Senior Support Engineer

VirtualVocations • Newark, Delaware, United States
serp_jobs.job_card.full_time
Support Engineer (Pacific Time Working Hours).Key Responsibilities Lead the intake, triage, and routing of complex support requests across all product areas Conduct thorough troubleshooting of c...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Engineering Tech I

Engineering Tech I

Bowhead / UIC Technical Services • Aberdeen, Maryland, US
serp_jobs.job_card.full_time
Overview Bowhead seeks an Engineering Technician to join a team supporting the Army Research Lab on Aberdeen Proving Ground, MD. Responsibilities Performs standardized or prescribed assignments invo...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Engineering Manager

Engineering Manager

VirtualVocations • Newark, Delaware, United States
serp_jobs.job_card.full_time
A company is looking for an Engineering Manager, Partner Success & Marketplace.Key Responsibilities Lead and develop a high-performing engineering team focused on the Marketplace and partner expe...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Software Engineering Manager

Software Engineering Manager

VirtualVocations • Newark, Delaware, United States
serp_jobs.job_card.full_time
A company is looking for a Manager, Software Engineering (Search Federation).Key Responsibilities Lead and grow a team of backend and data systems engineers focused on federated data capabilities...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Technical Support Manager

Technical Support Manager

VirtualVocations • Newark, Delaware, United States
serp_jobs.job_card.full_time
A company is looking for a Technical Support Manager to lead and scale their support team.Key Responsibilities Lead and scale the support team to deliver world-class technical support Oversee ti...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Software Engineering Manager

Senior Software Engineering Manager

VirtualVocations • Newark, Delaware, United States
serp_jobs.job_card.full_time
A company is looking for a Sr Manager of Software Engineering - Business Applications (Remote).Key Responsibilities Support the roadmap and delivery of lead-to-order systems, focusing on accuracy...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Solutions Engineering Manager

Solutions Engineering Manager

VirtualVocations • Newark, Delaware, United States
serp_jobs.job_card.full_time
A company is looking for a Solutions Engineering Manager to lead their Post-Sales Solutions Engineering team.Key Responsibilities Maintain and grow a high-performing post-sales technical solution...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Data Engineering Manager

Senior Data Engineering Manager

VirtualVocations • Newark, Delaware, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Manager of Data Engineering for the People Team, focusing on data solutions and analytics. Key Responsibilities Lead a global data enablement team, setting goals ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Deputy Program Manager

Deputy Program Manager

Bowhead / UIC Technical Services • Aberdeen, Maryland, US
serp_jobs.job_card.full_time
Overview DEPUTY PROGRAM MANAGER (ATCDT) Bowhead seeks a Deputy Program Manager to support the ATC Data Collection upcoming proposal effort at the Aberdeen Proving Ground, MD.The ATC Data Collection...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Program Manager

Program Manager

Bowhead / UIC Technical Services • Aberdeen, Maryland, US
serp_jobs.job_card.full_time
Overview PROGRAM MANAGER (ATCDT) Bowhead seeks a Program Manager to support the ATC Data Collection upcoming proposal effort at the Aberdeen Proving Ground, MD. The ATC Data Collection contract plan...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Manager of Desktop Engineering

Manager of Desktop Engineering

VirtualVocations • Newark, Delaware, United States
serp_jobs.job_card.full_time
A company is looking for a Manager of Desktop Engineering to lead their End-User Computing team.Key Responsibilities Lead and mentor a team of desktop engineers, managing performance and project ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Senior Engineering Manager

Senior Engineering Manager

VirtualVocations • Newark, Delaware, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Engineering Manager to lead development teams and contribute to software solutions.Key Responsibilities Coach and mentor software engineers, fostering growth in ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted