Account Coordinator

Job Description

About Archroma Color Management

Archroma Color Management, a business within Archroma, is dedicated to assisting fashion apparel, home goods, and sportswear brands, along with their suppliers, in navigating the complexities of color execution. Our mission spans from aiding designers in selecting colors for seasonal palettes to overseeing production at vendors and mills, all with the aim of streamlining color approval and production processes to ensure the realization of design intent at the final point of sale. At Archroma Color Management, every employee is fluent in the language of color, facilitating quicker and easier color approvals to enhance our customers’ color management success. We specialize in helping brands achieve precise color accuracy and expedite time-to-market through our comprehensive suite of color tools, services, and support systems. As problem solvers in the realm of color, we offer innovative solutions to manage color standards and palettes across the entire textile supply chain for retailers, brands, vendors, and textile mills. Our offerings include both digital and physical tools, such as the industry-leading Color Atlas by Archroma® physical color library featuring 5,760 color standards ready for implementation, as well as customized services for color searching, matching, and communication of seasonal color palettes. Join us in revolutionizing the world of color management.

Reports to : Color Management Sales and Dyeing Operations Manager

Location : Charlotte, NC

Position Summary :

The Account Coordinator plays a crucial role in maintaining strong relationships with our retailer / brand-owner customers and ensuring their satisfaction with Archroma products and services. This position operates with minimal supervision and requires making important decisions that directly impact customer satisfaction.

Key Responsibilities :

• Serve as the primary communications channel between Archroma and our retailer / brand-owner customers, engaging via telephone, in-person meetings, and representing Archroma at trade shows and industry events.
• Manage the timely delivery of Archroma products and services to customers, including inspecting products and projects prior to shipping and billing to ensure accuracy.
• Maintain the integrity of data for assigned customers and their products, ensuring accuracy and completeness.
• Conduct color searches for customers and prospects using the spectrophotometer, preparing color search samples for shipment, and assisting with training classes for prospects and customers.
• Assist with the digital and physical onboarding of new product libraries, customers, and businesses, including creating samples and prototypes as needed.
• Serve as backup support for business operations, swatch production, shipping, and dyeing operations within the Archroma Operations team.
• Assist shipping staff with customer orders, billing, and invoicing to ensure accuracy and on-time deliveries.
• Log and resolve customer complaints, including measuring shelf inventory using the spectrophotometer.
• Perform other duties and tasks as assigned by the Sales and Dyeing Operations Manager or Global Director.

Critical Success Factors :

Desired Skills and Experience :