Job Description
Job Description
OVERVIEW OF POSITION
The Learning and Workforce Development Senior Manager provides both operational and strategic leadership for the development and implementation of Ardmore’s training initiatives. This analytical role is responsible for delivering organization-wide training programs that drive staff development and support organizational growth strategies. The Senior Manager will assess employee training needs, align training and development with the organization’s strategic goals, and measure effectiveness through metrics, productivity evaluations, and staffing methods as needed.
Serving as a resource for all staff, the Senior Manager ensures Ardmore maintains a progressive workforce development plan for every position. The Senior Manager will demonstrate innovation and strategic leadership, grounded in strong service and program knowledge, and will be committed to promoting Ardmore’s mission of choice, responsibility, and community participation for the people we serve.
The Senior Manager is expected to stay current with industry training trends, best practices, and adult learning principles.
Ardmore believes all employees should be committed to supporting the organization’s mission of providing quality support services and ensuring that people with intellectual and developmental disabilities are respected and have opportunities to choose, participate in, and access community events, activities, and resources.
SUPPORT THE MISSION AND VALUES OF ARDMORE ENTERPRISES
- Embrace Ardmore’s Mission by empowering intellectual and developmental people to be a community together.
- Manage and lead by example and model all actions that support the intent of Ardmore to be successful in furthering its mission and values in the support of people receiving services.
- Maintain quality service delivery and practices and participate in the development and revision of person-centered policies, procedures, and manuals, as needed.
- Assist in developing service identities and functions that demonstrate Ardmore’s focus on person-centered and community for all values.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Analyze and assess training needs on an ongoing basis to meet agency and program initiatives.
Develop workforce development plans to advance staff skills and further Ardmore’s missionIdentify and / or develop training tools to meet organizational and position-level training plans, utilizing existing resources effectivelyPromote Person-Centered Thinking and self-advocacy at all levels, ensuring these philosophies are incorporated into all trainingCollaborate with the leadership team and other staff to identify and develop training that meets the unique needs of each service areaProvide in-person and virtual training as a subject matter expert, mentoring and training staff as neededRegularly evaluate Ardmore’s workforce training programs, including design, materials, and delivery (both virtual and in-person)Provide guidance and support to improve training and delivery, including researching adult education best practices and innovative service delivery for people with intellectual and developmental disabilitiesBe an engaged member of the Ardmore community, regularly visiting and learning from staff, and responding to career pathway opportunities to support their growthCollaborate with the Chief People Officer to create and maintain scalable structures for onboarding, training, and promoting employee growth across all departmentsRespond to training requests from leadership and departmental managers, developing and delivering timely trainingsPartner with departmental leaders and management to ensure employees receive necessary hands-on training, proper orientation to workplace culture, and integration into their departmentsParticipate in new hire orientation with the Human Resources departmentKNOWLEDGE, SKILLS, AND ABILITIES
Proven ability to build and maintain relationships with staff at all levels and maintain confidentialityOutgoing and professional demeanor; able to work independently with executive-level staff and represent ArdmoreStrong communication skills; able to facilitate learning with diverse audiences and convey instructions clearlyAbility to develop effective training programs to meet organizational needsSkilled in organizing, motivating, and instructing staff at all levelsExcellent problem-solving and organizational skillsStrong attention to detail and accuracyProfessional demeanor and excellent work ethicGood judgment and decision-making abilitiesAbility to multi-task in a fast-paced environmentREQUIRED QUALIFICATIONS :
Bachelor’s degree in Organizational Development, Communications, Education, Psychology or Social Work strongly preferredAt least 4 years’ experience conducting competency-based training and informing the development of training plansStrong ability to think creatively and develop strong internal and external relationshipsMust be confident and comfortable working independentlySuccessful track record using database software, information management, and learning management systemsHigh level of organizational and problem-solving skills, attention to detail and accuracyExcellent written and oral communication and interpersonal skillsExperience with not-for-profit organizations is preferred, experience with a Developmental Disabilities service provider is desiredExcellent analytical and problem-solving skillsExcellent communication and interpersonal skillsAbility to work independently and as part of a teamExperience in non-profit industry a plusREQUIRED CONDITIONS OF EMPLOYMENT
Must be able to lift and / or move up to 20 poundsMust be able to bend, kneel, push, and pullMust meet eligibility for employment within the United States. (Provide appropriate I-9 documentation on the first day of employment)Must possess and maintain a good driving record and have access to a reliable vehicleMust maintain training compliance as requiredMust have a clean criminal historyMust be able to pass a drug screeningCOVID-19 Considerations : Ardmore Enterprises had a mandatory COVID-19 vaccination policy. All employees are required to be vaccinated, unless a religious / medical exemption is requestedWe offer an exceptional benefits package including :
Medical, Dental and Vision Insurance (CareFirst)403B Retirement Plan Match - Mutual of America (Up to 6%)Group Life Insurance - Guardian (up to $50,000)Voluntary Life and AD&D InsuranceShort Term Disability Insurance (Guardian)Employee Assistance Program (EAP)Pet InsuranceLegal InsuranceGenerous Vacation and Sick Leave (full-time and part-time eligibility)10 Paid Holidays and 2 Floating HolidaysEmployee Discounts (Groupon, Six Flags, Touro University, Hertz car rentals, AMC Theaters Dell computers, etc.)Paid On-site TrainingsWork in a hybrid environment combining in office and remote work is required. Current requirements are at least 3 days in officeSALARY RANGE : $85K - $100K
Ardmore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Ardmore is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
