Front Desk Associate

The Hotel ZamoraSaint Petersburg, FL, US

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Job Description

The Hotel Zamora, a beautiful boutique hotel located in St. Pete Beach, FL, is seeking an experienced Front Desk Associate. With stunning views overlooking the Intercoastal Waterway and Gulf of Mexico, the Hotel Zamora provides a luxurious retreat for its guests. Besides relaxing in the beautifully appointed guest rooms, our guests experience intuitive service in our Rooftop Lounge, Sidewalk Restaurant, Private Dining, and Meeting / Banquet space. The Hotel Zamora is under new ownership and management with Sherman Associates, an accomplished and proven real estate development and management company. Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are today.

The Front Desk Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand.

Essential Functions

Ensures every guest is greeted and Welcomed on arrival
Registers and book guests, verifying reservation, address, email address and credit information
Proficient on kiosk operations to assist when necessary
Answers all inbound calls in a professional manner
Has an intimate knowledge of the hotel facilities and the local geographic area
Accepts payment for guests' accounts at the time of registration and at checkout
Maintains a house bank and make a deposit and accurate report of receipts daily
Processes all Retail transactions for the guest
Responsible for restocking and assuring overall cleanliness of Retail
Issues luggage claims and check guest luggage when requested
Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
Respectfully listen and respond to guest complaints in an efficient and professional manner
Completes additional duties as assigned

Minimum Requirements

1-2 years of experience in a public contact position

Customer service experience in the hospitality industry strongly preferred

Basic computer knowledge and some knowledge in word, excel, outlook, and internet

As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record.

A passion for the mission, vision, and values of Sherman Associates.

Office hours may vary due to the specific needs of the hotel.

Benefits : Benefits

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

Low Deductible Health Insurance Plans

Fully paid short term disability

Fully paid life insurance

Additional Supplemental Insurance Policies including

Voluntary Accident & Critical Illness

Hospital Indemnity

Long-Term Disability

Pet insurance

Fully paid employee assistance program

Fully vested 401k company match program

9 Paid holidays and competitive PTO program (starting at 15 days annualized)

Starbucks and Hotel discounts

Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com

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Front Desk Associate • Saint Petersburg, FL, US