Sales Support Specialist

OVERVIEW :

Do you love healthy, organic food? Do you believe that companies should be in business to do more than just make a profit?

Would you like to work in an energetic atmosphere, where you are encouraged to grow your strengths? Consider a position with Pure Ground Ingredients.

PGI provides quality select and certified herbs, spices and botanicals to hundreds of manufacturers in the U.S, Canada and Europe. We’re looking for those who have an authentic desire to learn.

We’re currently hiring for both a Sales Administrator position.

THE POSITION : Position Summary

The Sales Support Specialist will provide critical administrative and operational support to the sales team to ensure smooth and efficient client service, accurate quoting, and timely order management. This role acts as the backbone of the sales function—managing CRM data, preparing offers, tracking orders, and supporting communication between Sales, Planning, QA, and clients.

Key Responsibilities

🔹 Quoting & Client Support

Prepare and update sales quotations based on price lists, sales input, and client requests

Ensure quotes are accurate, properly formatted, and approved

Follow up on outstanding quotes and coordinate sample requests

🔹 Order Coordination

Enter sales orders into the ERP system (e.g., Dynamics 365)

Monitor order progress and delivery timelines with Planning and Logistics

Assist in order changes, documentation, and client updates

🔹 CRM & Reporting

Maintain accurate records of leads, quotes, orders, and communication in the CRM

Support reporting needs for pipeline status, client activity, and open opportunities

Ensure proper tagging of clients by tier, segment, and category

🔹 Sales Communication

Respond to routine client inquiries in a timely, professional manner

Prepare presentations, product lists, and price files as requested by the sales team

Support marketing and event logistics where needed (e.g., trade shows)

Qualifications

1–3 years of experience in Sales Administration, Customer Service, or Sales Support

Experience in B2B or food ingredients industry is a plus

Proficient in Microsoft Office (Excel, Outlook, PowerPoint); CRM / ERP experience preferred

Excellent communication and organizational skills

Strong attention to detail and accuracy

Requirements

• Proven work experience as a Sales administrator or Sales support agent
• Hands on experience with CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• A team player with high level of dedication
• Ability to work under strict deadlines
• Certification in Marketing, Sales or relevant field is a plus
• Applicant must be authorized to work in the U.S.
• Must be able to stoop, bend, stand, turn, or squat as necessary and operate office equipment.
• Frequently lifts office items or product samples up to 10 lbs and occasionally lifts up to 35 lbs.

Benefits

Pure Ground Ingredients, Inc is an equal opportunity Employer. It is locally owned and offers excellent merit-based opportunities in a challenging and fast paced workplace.

Working with growers worldwide, product of the highest designated standards is imported and processed at PGI’s new headquarters in Minden, NV. Pure Ground Ingredients has been named as one of “Inc. 5000”’s fastest growing private companies in the U.S. It welcomes talent wanting to be part of making PGI the preferred supplier of the organic herb and spice industry.