Field Service Technician

The Field Service Technician (FST) is a unique and rewarding position. As a Field Service Technician, you will have the pleasure and responsibility of providing equipment deliveries, pickups, and servicing of company-owned equipment in a variety of settings, including private homes and customer facilities. You will have the opportunity to provide support through patient and family education, care, and maintenance of company-owned equipment.

This unique position will require empathy, emotional intelligence, and compassion for our patients / customers. The rewards are remarkable, not only to you but also for our clientele of worthy patients. There is potential to earn the quarterly safety-vehicle bonus.

Responsibilities :

• Compassionately deliver, timely set up, and pickups of all Joerns-owned equipment for patients in need.
• Instruct and demonstrate patient / caregiver / nursing staff on proper and safe use of Joerns-owned equipment.
• Work / drive safely in all aspects of the job, while obeying all traffic laws and company procedures. Safety is our #1 goal.
• Complete vehicle safety checks (pre-trip and post-trip inspections) with set procedures.
• Have a strong understanding of phone technology.
• Complete required paperwork / electronic documentation for all delivery, pick up, or service of equipment and adhere to HIPAA guidelines.
• Rotate on-call availability (paid) with Team Members, including nights and weekends when required.
• Clean, disinfect, repair, and quality check all products as required in accordance with set-up procedures (comprehensive in-house training provided).
• Complete all required training, including continued educational training. Joerns invest in our employees.
• Load and unload equipment in an orderly and safe manner in accordance with set policies and procedures.
• Show empathy and compassion for customers / patients in every situation.

Requirements :

Joerns Healthcare LLC is an Equal Opportunity Employer, including Disability / Veterans. We offer a competitive total compensation package, including Medical, Dental, Vision, Life Insurance, and Short-Term Disability, as well as a 401K program with a company match and Flexible Spending Accounts.

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