DPS - DLD - License Specialist, Field Ops - 0171

Weekend work may be required, on occasion.

This position is for an extended hours facility. Work schedules begin as early as 7 : 00am and may end as late as 8 : 00pm.

License Permit Specialists will be required to wear a body-worn camera during all work hours.

GENERAL DESCRIPTION : Performs moderately complex (journey-level) licensing and permitting work in a Field Operations Field office of the Driver License Division. Work involves receiving and reviewing license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving license and permit applications.

ESSENTIAL DUTIES / RESPONSIBILITIES :

• Meets and deals with the general public in professional and courteous manner; answers general questions pertaining to applications for various types of driver licenses and identification cards, questions pertaining to traffic laws, driver license, commercial driver license, and safety responsibility laws, driver education, driver improvement, insurance requirements, voter's registration, organ donation, Department employment, and other Department and state agency services.
• Determines the legal needs and requirements of driver license and identification card applicants. Screens application forms to ensure applicant qualification. Approves applications for license and permits based on state regulations, administrative codes, and agency policies and procedures.
• Performs basic check of physical driving capabilities of applicants by evaluation during observation and interviews of hearing, mental, visual, or physical restrictions, and potential driving limitations due to various medications and their dosage quantities; checks for adequacy of applicant's eyesight through use of vision tester; prepares supplemental forms as necessary when potential physical problems or restrictions are identified; determines referrals to Medical Advisory Board and / or to a vision specialist for further evaluation.
• Inspects motor vehicles for safety prior to road test; verifies evidence of financial responsibility; checks for registration and / or reciprocity; and describes road test basics to applicant.
• Assumes responsibility of certifying drivers as reasonable risks or disapproving drivers as unreasonable risks.
• Makes and properly interprets National Driver Records (NDR), Problem Driver Pointer System (PDPS), Commercial Driver License Information System (CDLIS), SAVE (System Alien Verification and Entitlement) and other external system inquiries to determine applicants' eligibility for licensing.
• Issues licenses and permits, collects appropriate license fees and prepares receipts; ensures and accepts accountability that monies received balance with receipts issued; captures photograph of applicants, their signatures, and their thumbprints.
• Checks accuracy of original, renewal, and duplicate license applications, driver education certificates, school attendance forms, insurance documents, registrations, notarizes forms and administers oaths as necessary.
• Inputs license and permit applications, payments, and required technical data for license and permits into appropriate computer applications, databases and systems.
• Advises applicants of suspensions, cancellations and revocations, and advises how to qualify.
• Will administer written, oral or other test to license permit applicants. Administers and grades written and oral driver examinations.
• May conduct prescribed comprehensive examinations according to established policies to determine qualifications / limitations.
• Provides information and testimony for the Department in administrative, driver improvement, safety responsibility, and judicial hearings as necessary in prosecution of criminal cases and administrative hearings.
• Provides administrative and technical assistance related to license and permit requirements to the general public, agency staff, government and elected officials; answers questions and explains licensing and permit requirements and supplies information regarding license and permit processing, policies, and procedures.
• May provide on-the-job training for co-workers.
• Will administer road skills (drive test) examinations.
• May travel as required to work in other Driver License Offices and / or to and from Headquarters for training.
• May set up, close, and program office machines in preparation or close of day's activities.
• Prepares daily bookkeeping reports.
• May make minor repairs to testing devices and other office equipment. Prepares, cleans, and maintains work area and testing devices daily.
• May be required to provide own transportation to remote locations.
• May be required or assigned to work extended hours alone for periods of time exercising independent judgment.
• Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies.
• Perform other duties as assigned.

GENERAL QUALIFICATIONS and REQUIREMENTS :

PHYSICAL and / or ENVIRONMENTAL DEMANDS :

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