Laboratory Schools : Audio, Visual, and Technical Support Specialist

A / V And Technical Support Specialist

The A / V and Technical Support Specialist serves two important roles in the Information Systems group. The AV Tech is the primary technician for all audio-visual systems and equipment managed by the Information Systems group and also provides technical support for laptops, desktops, iPads, printers, copiers, and other devices. This is a full-time, non-exempt 12-month position that reports to the Director of Information, Registrar and Compliance Services.

Responsibilities include :

Maintain, troubleshoot, and repair A / V equipment : projectors, interactive flat panel displays, speakers, control systems, standard flat panel displays, video conferencing systems, cameras

Support general A / V needs by meeting with event organizers and ensuring that equipment is set up and ready for use, including troubleshooting issues during the event

Manage projects involving third-party contractors as needed for installation, repair, and upgrades of small to mid-size installations, including defining needs, analyzing bids, and making vendor recommendations

Provides onsite AV support for events such as school assemblies, parent meetings, performances and ceremonies

Serve as primary A / V technician for various sized meetings and events as directed in classrooms, school performance and meeting spaces, and dining hall, including setting up and managing sound mixers, microphones, video cameras, and control boards

Proactively identify potential campus A / V improvements and work with superiors to develop, propose and recommend solutions about how to improve current systems and processes

Proactively contact and train employees to use the A / V equipment in classroom and meeting spaces, including conducting in-person trainings and creating documentation

Initiate and support use of streaming technologies for broadcasting selected school events

Under the general direction of service desk management, the Service Desk Support Specialist provides Tier 1 support, acting as the first level of contact for all IT issues. Provides technical support and advice to members of the University community. Provides technical and customer support primarily via phone, live chat, walk-up, email, and web submittal. Support includes email accounts, connectivity issues, operating system problems, spyware / virus removal; as well as support for various enterprise applications and a variety of desktop software packages. Writes support documents for common problems and questions to be maintained in the IT Services Knowledge Base.

Performs other related work as needed.

Minimum qualifications include vocational training, apprenticeships or the equivalent experience in a related field (not typically required to have a four-year degree). Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Preferred qualifications include a Bachelor's degree in a related technical area, minimum of three years of experience in a related field, CTS Certification, and strong computer skills including the ability to effectively use technologies such as Epson short throw projectors, Newline interactive display, Yamaha QL1 mixer, IPEVO document cameras, MacOS, ChromeOS, Zoom, live streaming, and Video production.

Application documents required include a resume, cover letter, and three professional references.