Strategic Operations Relationship Manager

Job Opportunity At Harbourvest

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.

In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.

We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.

HarbourVest is an equal opportunity employer.

This position will be a hybrid work arrangement, which translates to 2-3 days minimum per week in the office.

The ideal candidate is someone who has :

• Strong Operational Knowledge : A deep understanding of end-to-end operational processes, particularly those involving third-party administrators (TPAs), with the ability to assess and handle cross-functional operational trade-offs.
• Relationship Management Skills : Demonstrated capability in leading and cultivating strong working relationships with third-party vendors, ensuring alignment with SLAs and critical metrics, and addressing any performance concerns.
• Problem-Solving and Blocking Issue Management : Skilled in resolving complex operational issues, bringing up when necessary, and taking proactive steps to prevent future challenges.
• Monitoring Performance and Accountability : Experience in tracking and evaluating operational performance to ensure that internal teams and TPAs meet or exceed established benchmarks

What You Will Do :

What You Bring :

Education :

Bachelor's degree in business management, finance or accounting; MBA or CPA a plus but equivalent experience is acceptable.

Experience :

5-8 Years experience in a client or investment operations role preferred (Senior Associate level).

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