Account Specialist - Cookeville, TN

Account Specialist - Cookeville, TN

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 13 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.

SCHEDULE : Full Time, Onsite TRAVEL REQUIRED : 0% - 5%

COMPENSATION : $48,008.00 to $98,036.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America / Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.

About Our Opportunity

The Account Specialist provides exceptional customer service by delivering financial services. Customer service is defined as internal and external customer care. Responsibilities include loan origination and delivery of credit, evaluating the portfolio to identify cross-selling opportunities and marketing campaigns for those opportunities, and continued communication with the customer during the loan approval process.

How You Will Spend Your Time

• Create an exceptional customer experience by delivering timely and thorough service in a way that exceeds customer expectations while meeting internal deadlines.
• Work with peers and customers to understand customer goals, credit strengths and weaknesses to deliver value-added information that will assist them in their farming operation.
• Establish, develop, and maintain strong customer relationships by sharing in active conversations and consistently providing exceptional customer service. Occasionally involved in joint sales calls to enhance customer relationships.
• Use technology effectively to streamline operations and support customers.
• Obtain and process new applications, renewals, and loan servicing requests.
• Interpret and evaluate financial information; ask probing / follow up questions to recommend the appropriate product or service.
• Deliver loan decisions, talking points and conditions.
• Follow guidance in all process guides as appropriate for the role, proactively staying up to date with all association changes / ownership / accountability.
• Renewal administration including requesting financial information from customers, meeting with customers, inputting financial information and adhering to targets and timelines.
• Proactively evaluate the portfolio and assess customer information to cross-sell products.
• Partner with Financial Officers to plan and implement marketing strategies.
• Utilize new tools and resources to deliver an exceptional customer experience.
• Monitor and ensure compliance with regulatory and procedural guidelines to minimize risk to the association.

Minimum Education & Experience

High School Diploma / GED is required; Bachelor's Degree in Agriculture, Business or related field or equivalent combination of education and experience sufficient to perform the essential functions of the job is preferred. Plus at least two years of successful experience in two or more of the following areas : financially related customer service, loan processing, sales, or loan servicing.

Mental & Physical Requirements

While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family.

Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.