Crisis Hotline Counselor

Overview

Crisis Services is a not-for-profit agency based in Buffalo, NY dedicated to being the most comprehensive crisis center in upstate New York. We provide emergency and mental health services to Buffalo & Erie County through programs such as a 24 Hour Hotline, Emergency Mobile Outreach Services, Trauma Response Services, and more. Known for our compassionate and caring approach, Crisis Services ensures the well-being of both our clients and employees by fostering an open and supportive working environment. Visit our site to learn more : www.crisisservices.org

Role Description

This is a full-time on-site role for a Crisis Hotline Counselor located in Buffalo, NY. The Crisis Hotline Counselor will handle immediate crisis intervention calls, lethality assessments, provide counseling and support, assess the needs of callers, and provide appropriate resources. The role also involves documentation, and collaborating with other team members to ensure comprehensive care.

Qualifications

• Experience in mental health or social work
• Excellent verbal and written communication skills
• Ability to work under pressure and handle high-stress situations
• Empathy, compassion, and strong interpersonal skills
• Bachelor\'s degree in Psychology, Social Work, or related field is preferred
• Previous experience in crisis intervention or helpline roles is a plus

Details

Entry level

Full-time

Health Care Provider

Mental Health Care

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