Overnight Loss Prevention Officer

Loss Prevention Officer

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor's Palace, San Antonio Convention Center and other well-known landmarks.

The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Loss Prevention Manager.

Responsibilities include :

• Performs Safety / Loss Prevention patrols of the hotel including all restaurants, public areas, banquet and conference level, all guest floors, executive offices, service areas, parking garages, and hotel exteriors.
• Responds immediately to emergency incidents and security requests; controls the situation until proper authorities arrive.
• Ensures maximum guest, associates and hotel safety and security at all times.
• Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
• Reports in writing on pertinent activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established procedures.
• Performs duties as assigned by supervisor, and responds to directions from any Executive Committee member or Manager.
• Inspects associates leaving and entering the hotel at the beginning and end of shift, or at any time when an associate leaves the hotel. Collects all package passes and inspects parcels taken from the hotel.
• Monitors Closed Circuit Television and alarm systems and monitors the Security of the receiving area.
• Confiscates all unauthorized items and notifies the Director of Loss Prevention, Director of Engineering, Human Resources Director and the appropriate department head.
• Controls entry into the "Heart of the House" and escorts deliveries to guest rooms.
• Controls hotel key system.
• Administers the shipping and receiving of packages and parcels for the hotel and guests.
• Administers the hotel Lost and Found program.
• Controls, distributes and maintains hand-held radios.
• Performs all necessary administrative requirements of the Loss Prevention Department This includes writing reports, maintaining files, processing work orders, ordering supplies, schedules, and posting bulletin board information.
• Safeguards hotel from intruders / trespassers and others not conducting legitimate business within the premises.
• Assist in other operations of the hotel to include valet, guest services, and housekeeping as needed.

Qualifications :

Omni Hotels & Resorts is an equal opportunity employer - vets / disability.

Job Locations US-TX-San Antonio