(USA) Senior Director, Business (Tech Ops) Profi...

Senior Director Of Profitability

Location : Bentonville, Arkansas ONLY

eComm Omni-Fulfillment Team | Walmart eCommerce

At Walmart, we are redefining the future of retail by creating a seamless shopping experience that integrates our digital and physical channels. The eComm Omni-Fulfillment team is at the forefront of driving strategic initiatives that enhance customer experience while maximizing profitability across our omnichannel fulfillment ecosystem.

As a Senior Director of Profitability, you will be a key leader in shaping Walmart's eCommerce and omni-fulfillment profitability strategy. You will be responsible for defining and executing initiatives that optimize revenue, reduce costs, and improve the financial health of Walmart's digital fulfillment experience. Your work will directly impact how customers shop and engage with Walmart's digital and omnichannel offerings.

This is a high-visibility, high-impact role that requires a strong business acumen, a data-driven mindset, and a deep understanding of customer behavior in eCommerce and retail. You will collaborate with senior leaders across Product, Supply Chain, Finance, Marketing, and Engineering to develop new customer-centric propositions that drive sustainable growth and profitability.

What You'll Do

• Develop and execute the long-term profitability strategy for Walmart's eCommerce and omni-fulfillment customer experience, balancing cost efficiency, revenue growth, and customer satisfaction.
• Identify high-impact opportunities to enhance customer experience while optimizing costs, leveraging competitive analysis, industry trends, and internal data insights.
• Lead cross-functional collaboration with teams across Product, Data Science, Marketing, Finance, and Engineering to design and implement strategies that drive profitability while delivering great customer outcomes and engagement.
• Define and evaluate new revenue streams and business models within Walmart's digital and omnichannel ecosystem, ensuring alignment with broader business objectives.
• Analyze profitability drivers across customer experience touchpoints (e.g., checkout, delivery options, returns, loyalty programs, and digital promotions) to create optimized propositions that enhance both customer experience and financial outcomes.
• Develop and oversee key business performance metrics and financial models, ensuring that all customer experience initiatives align with Walmart's financial goals.
• Act as a thought leader and advisor to senior executives, translating complex financial and operational data into actionable business strategies.
• Lead a high-performing team of business strategists and analysts, fostering a culture of innovation, accountability, and data-driven decision-making.
• Champion a customer-first mindset while ensuring that all strategic decisions are financially viable and contribute to long-term business success.

Preferred Qualifications

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $130,000.00-$260,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

Minimum Qualifications :

Preferred Qualifications :

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

702 Sw 8Th St, Bentonville, AR 72716, United States of America

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainabilityand everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industriesall while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. Walmart Inc. is an Equal Opportunity Employer. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people. Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.