Manager, Growth (New York)

Manager, Growth (New York)

Kalepa is upending the trillion-dollar commercial insurance industry. Our state-of-the-art AI Copilot platform empowers underwriters to make smarter, faster, and more accurate decisions. Our AI delivers real results, helping insurers see massive improvements to their top and bottom lines. Kalepa's team members bring experience from top technology companies, including Facebook, Google, Amazon, Mastercard, and Uber. Kalepa is backed by leading VCs like IA Ventures and Inspired Capital.

Success at Kalepa is bred from five core principles : Hustle & Grit, Customer Focus, Meritocracy, Transparency, and Experimentation. In addition to our NY office, we have remote employees speaking 10+ languages across the globe. But we invest in bringing our people together both for regional meetups and global offsites (2021 - Playa Del Carmen | 2022 - Rome | 2023 - Buenos Aires | 2024 - Lisbon).

About the Role :

Kalepa is a startup on a mission to transform and disrupt commercial insurance through technology. We are seeking an exceptional Manager to join our Growth team in our New York City HQ. This is a high-impact, client-facing role that combines relationship building, analytics, software, and strategy to drive measurable value for some of the largest insurance carriers.

The Growth team at Kalepa is responsible for delivering outstanding value to our clients via Copilot, Kalepa's SaaS platform. The team functions as both a client partner and a bridge between our clients and Kalepa's development team. You will be expected to take ownership of and develop Kalepa's client success function, in partnership with and reporting to the VP who leads the group. Kalepa's clients include some of the largest insurance carriers in the US, as well as smaller regional carriers and MGAs (Managing General Agents). You will be expected to ensure that Kalepa's clients have the highest levels of satisfaction, deliver value that drives client retention and revenue expansion, and actively support the development of a world-class Growth team. Travel to clients will be required and encouraged when practicable. Specific elements of the role include :

• Foster and own trust-based relationships with underwriters and executives alike
• Master Kalepa's Copilot SaaS platform
• Prepare and deliver presentations to C-level executives
• Plan, execute, and lead client user training
• Leverage large datasets to analyze the impact on client KPIs
• Lead 1 : 1 and group user sessions to gather feedback, educate, and ensure clients are getting the utmost value from Copilot
• Coordinate with Kalepa's Product team to support Copilot's growth via issue identification, remediation tracking, and enhancement drafting

About You :

As a plus :

What You'll Get :