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Manager, Client Access (Independence)

Manager, Client Access (Independence)

Burrell Behavioral HealthIndependence, MO, US
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Manager, Client Access

Location : Independence, MO

Department : Client Access

Employment Type : Full-time

Job Summary

The Client Access Manager plays a crucial role in ensuring the professional and technical operation of the client access team. This position is vital for maintaining high standards in physician, co-worker, and client satisfaction, as well as overall business performance. Join our compassionate and collaborative team to make a meaningful difference in the lives of those we serve. We are looking for a leader who excels in communication, organization, and team development.

In this role, you will oversee the daily operations of the client access team, ensuring that all policies and procedures are followed. You will be responsible for staff development, process improvement, and collaboration with various stakeholders to enhance the client experience.

Key Responsibilities

  • Provide direct oversight and support for the client access team to ensure overall success.
  • Review timecard accuracy and time off requests for the team.
  • Coach supervisors to identify workflow improvements and personnel development opportunities.
  • Conduct training for new and existing Client Access Representatives (CAR).
  • Participate in yearly evaluations, setting actionable goals for self and direct reports.
  • Collaborate with the Senior Associate Director (SAD) on new process development and ongoing process reviews.
  • Represent the organization professionally in internal and external collaborations.
  • Develop and manage reports and audits related to client experience and accuracy.
  • Collaborate with leadership to create and implement action plans for department growth.
  • Conduct onsite observations to ensure effective team management and development.
  • Provide documented feedback regarding staff development and process changes.

Education, Experience, and / or Credential Qualifications

  • Must possess a High School Diploma or equivalent.
  • Preferred 2 years previous management experience.
  • Preferred previous customer service experience.

    • Additional Qualifications

  • Communicate the strategic direction of the organization and encourage participation by all team members.
  • Provide leadership and guidance to all aspects of the department.
  • Handle difficult team member situations directly, using appropriate discretion and Human Resource advice.
  • Champion change and effectively manage the implementation of new ideas.
  • Current driver's license, acceptable driving record, and current auto insurance.

    • Physical Requirements

  • ADA Consideration - Sedentary work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently to lift, carry, push, or pull, or otherwise move objects, including the human body.
  • Repetitive movements of hands, fingers, and arms for typing and / or writing during work shift.
  • Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

    • Position Perks & Benefits

    Paid time off : full-time employees receive an attractive time off package to balance your work and personal life

    Employee benefits package : full-time employees receive health, dental, vision, retirement, life, & more

    Top-notch training : initial, ongoing, comprehensive, and supportive

    Career mobility : advancement opportunities / promoting from within

    Welcoming, warm, supportive : a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

    Brightli is on a Mission

    A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

    As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

    We are an Equal Employment Opportunity Employer. Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

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    Client Manager • Independence, MO, US