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Field Service Engineer CNC Machine Tools
Field Service Engineer CNC Machine ToolsSwift Placement & Consulting • Memphis, TN, US
Field Service Engineer CNC Machine Tools

Field Service Engineer CNC Machine Tools

Swift Placement & Consulting • Memphis, TN, US
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Looking for multiple positions in several areas :

Areas of interest for candidate location :

  • California market (prefer surrounding areas such as Reno, Las Vegas, Oregon, etc. but would not skip out on CA residents)
  • San Antonio / Houston, TX area
  • Raleigh, NC or general Carolinas area
  • Huntsville / Birmingham, AL / Columbus, MS
  • Peoria, IL
  • Detroit

Essential Duties and Responsibilities :

  • This position requires 100% domestic travel. Candidates should be comfortable working from home and traveling to clients throughout the USA on a daily or weekly basis.
  • The Field Service Technician performs a variety of duties, including, but not limited to, the following :
  • Installation and Commissioning of new Heller CNC machining centers.
  • Provide troubleshooting and mechanical and electrical repair of mechatronic systems found on Heller CNC machining centers.
  • Provide professional technical support via phone or email to clients.
  • Analyze in detail complex mechanical and electrical machine and automation components for failure modes.
  • Support the transportation of tooling and spare parts to customer site.
  • Discuss and diagnose issues onsite with customer.
  • Request spare parts through Aftermarket Sales group.
  • Thoroughly document repairs on service reports.
  • Track and document expenses on expense reports.

    • Supervisory Responsibilities :

  • None

    • Process Owner Responsibilities :

  • None

    • Education and Experience :

  • Minimum 2-year degree. Combination business and technical degree preferred.
  • At least 5 years hands-on experience with heavy metal removal product lines and processes.

    • Job Knowledge, Skills, and Abilities :

  • Thorough understanding of electrical and mechanical systems commonly used on 3 and 5 axis milling machining centers with Fanuc 31i or Siemens 840D PL & SL controls.
  • Linear rails and carriages.
  • Ballscrew drives.
  • Servo motors.
  • External absolute measuring system.
  • Automatic tool magazine and tool changer.
  • Automatic pallet changer.
  • Manual and Automatic workpiece loading.
  • Spindle machining units.
  • Servo amplifiers and closed loop systems.
  • 480VAC and 24VDC electrical systems.
  • Pneumatic Systems.
  • Hydraulic Systems.
  • Lubrication Systems.
  • Coolant Systems (flood and mist).
  • Ability to conduct root cause analysis and create thorough and detailed service reports and records.
  • Professionalism while taking on challenging situations.
  • Ownership in meeting client goals.
  • Must have excellent planning and time management skills.
  • Ability to read and interpret blueprints.
  • Must have complete set of own tools appropriate to complete any required repairs. Heller specific special tools will be provided.
  • Communicate effectively with customer maintenance techs, customer plant engineers and management.
  • Microsoft Office Product application capability (specifically Outlook, Word, Excel, and PowerPoint).

    • Training Requirements :

  • General Safety.
  • ISO 9001 Quality System Awareness.
  • ISO 14001 Environmental Awareness.
  • Lockout / Tagout.
  • Heller Network.
  • New Field Service Technicians will job-shadow long tenured colleagues as part of their initial training.
  • Assembly and Commissioning of machine within the USA or abroad.
  • Training in Germany by Heller Academy trainers.
  • Field Service Technicians are supported by staff that consist of former Field Service Technicians and a team that regularly interacts with customers.

    • Physical Demands :

  • Physical exertion required.
  • Regularly required to sit, stand, walk, bend and move about the facility.

    • Personal Protective Equipment :

  • Safety glasses may be required while performing specific tasks.
  • Hearing protection may be required while performing specific tasks.
  • Steel toe safety shoes may be required while performing specific tasks.

    • Work Environment :

  • Works in both office and plant environment.

    • Will be required to perform other duties as requested, directed, or assigned.

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