Business Experience Planning & Administrating Advisor (Servicing Modernization Release Coordinator)

Business Experience Planning & Administrating Advisor (Servicing Modernization Release Coordinator) at The PNC Financial Services Group, Inc summary :

The Business Experience Planning & Administrating Advisor - Servicing Modernization Release Coordinator at PNC manages software release planning, change activities, and coordinates cross-functional teams to ensure successful delivery of modernization initiatives within the Commercial Loan and Leasing organization. This role involves strategic business planning, risk management, and collaboration with various stakeholders to align business goals and improve operational processes. The position requires strong analytical, communication, and problem-solving skills, with flexibility for travel and remote work as needed.

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Experience Planning & Administrating Advisor - Servicing Modernization Release Coordinator within PNC's Commercial Loan and Leasing (CLLO) organization, you will be based in either Brecksville, OH, Dallas, TX, or Pittsburgh, PA. Other PNC locations may be considered.

This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager's discretion.

Servicing Modernization Release Coordinator must be willing and able to travel as needed.

Servicing Modernization Release Coordinator duties will include but not be limited to :

• Execution of software technology release planning and all change activities (including but not limited to release prioritization, User Acceptance Testing, etc.)
• Facilitate all CLLO Change Program activities
• Act as the Liaison w / Employee Enablement team, Operations Production Support Specialists, and business SPOCS and SMEs through the delivery cycle
• Collaborate with teams to work through and / or escalate roadblocks and challenges
• Establish / coordinate Release Production Validation including root cause analysis of any unintended outcomes

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications / licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning : Tactical, Strategic, Problem Solving

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary : $65,000.00 - $132,250.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and / or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 09 / 12 / 2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include : medical / prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse / child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child / elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility : maternity and / or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and / or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Keywords :

business experience planning, servicing modernization, release coordination, software release management, change management, cross-functional collaboration, strategic planning, risk management, business process improvement, customer experience