Dispensary Team Lead

Dispensary Team Lead

Dispensary Team Leads are responsible for assisting with day-to-day retail operations and supervision of the dispensary sales floor. Team Leads are excellent communicators liaising with all levels of the organization to help implement, refine, and enforce lawful standard operating procedures that promote organization, team culture and productivity. The Dispensary Team Lead reports directly to the General Manager.

Core Tasks and Responsibilities

• Shift supervision of all CSR's, Guest Relations Reps, Fill Associates. May supervise Inventory Associates.
• Assist with training of all CSR roles (Checkout Associate, Floor Sales Associate, Guest Relations, and Fulfillment Associate).
• Assist with training dispensary employees how to accurately educate customers and consumers on products they are purchasing and / or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.
• Lead or assist with dispensary pre-shift meetings and participate in discussions and provide suggestions for improving product availability, customer satisfaction and / or policies and procedures.
• Assist in cash handling procedures as required.
• Assist with opening, shift swap, and close of business procedures.
• Promptly report customer complaints or employee incidents to the AGM or GM.
• Contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.
• Maintain knowledge of all LRP products and services.
• Maintain an in-depth industry wide knowledge of products and strains in Massachusetts.
• Maintain a continuous state of alertness to ensure the highest safety standards for customers, fellow employees, products, and the facility.
• Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.
• Follow established LRP policies and procedures at all times.
• Additional duties as assigned.

Education and Experience

Physical Requirement / Work Environment

Knowledge

Skills

Abilities

Additional Requirements

Job Information : Title : Dispensary Team Lead Industry : Adult-Use Cannabis (MA) Pay Rate : $20.00 / hour Location : Tewksbury, MA Status : Full-time Pay Type : Hourly Pay Status : Non-exempt Schedule : TBA - 40 hours / week on-site. Must have ability to work closing shifts and weekends. Commitment to Diversity, Equity and Inclusion : Lazy River Products is an at-will, equal opportunity / affirmative action employer who is committed to providing an inclusive and equitable work environment free from discrimination. We are proud to be an equal opportunity employer who does not discriminate against minorities, women, veterans, people with disabilities, people of all gender identities or sexual orientations.