SEASONAL TEAM MEMBER (TRUCK PROCESS 5AM-11AM)

Store - Bos-Everett, Ma

Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our brand promises.

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the rewards program and private label credit cards and complete enrollments
• Educate customers on the voice of customer (VOC) survey
• Assist with omni channel processes, including buy online pickup in store (BOPIS) and ship from store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform store in stock optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to standard operating procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other team members
• Cross trained in custom framing selling and production

Other duties as assigned

Preferred knowledge / skills / abilities

Physical requirements

Michaels requires all team members in this role to be at least sixteen (16) years or older.