Talent.com
Field Service Representative - Chastain Park

Field Service Representative - Chastain Park

The Auto Club GroupAtlanta, GA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Field Insurance Service Representative

Join America's most trusted brand with over 100 years of service.

Why Choose AAA The Auto Club Group (ACG)? ACG offers excellent and comprehensive benefits packages :

  • Medical, dental and vision benefits
  • 401k Match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
  • AAA Membership
  • Discounts, perks, and rewards and much more

A DAY IN THE LIFE OF A FIELD INSURANCE SERVICE REPRESENTATIVE

The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.

  • Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
  • Provide price quotes on all insurance products and factor in all applicable rules and discounts to complete the sale
  • Take insurance payments (initial, installment, lapse, or reinstatement)
  • Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
  • Refer to agent when appropriate
  • Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
  • Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
  • Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
  • Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
  • Receive and resolve member / customer complaints and seeks assistance from management in complaint resolution as necessary
  • Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
  • Fulfill, maintain and service insurance policies
  • Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
  • Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
  • Verify new business applications
  • Refer relevant members / insureds to other lines of business (i.e. Travel and Life)
  • Process insurance and membership payments
  • Update electronic member information
  • Maintain filing systems and provide other general Agency support
  • HOW WE REWARD OUR EMPLOYEES

    Starting hourly wage of $23.00 - $25.50 per hour, based on experience

    WE ARE LOOKING FOR CANDIDATES WHO

    Required Qualifications :

  • A Current Property & Casualty Insurance license
  • Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and / or servicing Auto Club Group Membership products.
  • Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
  • Education :

  • High School Diploma or equivalent
  • Work Experience :

  • Provide a high level of customer-focused service
  • Service insurance policies and processing applications, renewals, and amendments
  • Respond to billing and coverage questions
  • Process monetary transactions; Taking payments
  • Promote the sales of insurance products and services using established guidelines
  • Present complex information in a clear and concise manner
  • Knowledge and Skills :

  • Analyze member / potential customer insurance needs and determine appropriate levels of coverage
  • Prepare appropriate rate quotations
  • Organize, plan and promote the sale of ACG insurance and membership products and services
  • Perform outbound service calls
  • Maintain accurate records
  • Insurance terminology
  • General insurance regulations
  • Underwriting procedures
  • Sales regulatory and compliance guidelines
  • Insurance Systems and / or membership systems (e.g., PPS, POS, IMS, IPM)
  • Work effectively in a team environment
  • Work independently, with minimal supervision
  • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
  • Proficient in using Microsoft Office products
  • Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
  • Perform mathematical calculations to accurately perform monetary transactions
  • Work under pressure in a high volume, fast paced customer service environment
  • Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
  • Work Environment :

    Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.

    Who We Are

    Become a part of something bigger.

    The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

    By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

    And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

    We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

    serp_jobs.job_alerts.create_a_job

    Field Service Representative • Atlanta, GA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Field Support Representative I, II, III

    Field Support Representative I, II, III

    Canon U.S.A., Inc.Atlanta, GA, United States
    serp_jobs.job_card.full_time
    Field Support Representative I, II, III.Position Type (Portal Searching).Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Underwriting Service Specialist

    Underwriting Service Specialist

    VirtualVocationsNorcross, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for an Underwriting Service Specialist II.Key Responsibilities Process midterm change endorsements and other policy changes for Workers Comp policies Assist with rate verifi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Entry Level : Field Services Representative

    Entry Level : Field Services Representative

    Medline Industries - Transportation & OperationsAtlanta, GA, US
    serp_jobs.job_card.full_time
    Job Summary Medline's ReNewal Division is hiring for a Field Services Representative (40 hours / week) in the Atlanta, GA area! Medline ReNewal gets used medical devices and reprocesses them resultin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Field Service Representative

    Field Service Representative

    Insight GlobalSnellville, GA, US
    serp_jobs.job_card.full_time
    Insight Global is currently hiring a Field Service Representative to join our client.Our client is a regional insurance agency specializing in insurance and lending services for financial instituti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    One Stop Specialist

    One Stop Specialist

    VirtualVocationsAlpharetta, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a One Stop Specialist I to assist and support students throughout their educational journey.Key Responsibilities Provide high-quality customer service to students regardi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Direct-To-Home- Full Time Installation Technician - Conyers, GA

    Direct-To-Home- Full Time Installation Technician - Conyers, GA

    NRG EnergyConyers, GA, United States
    serp_jobs.job_card.full_time
    Welcome to the intersection of energy and home services.At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a lead...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    SERVICE WRITER

    SERVICE WRITER

    MediabistroCollege Park, GA, United States
    serp_jobs.job_card.full_time
    Paid time off At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certificatio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Rental Technician

    Rental Technician

    Yancey Bros. Co.McDonough, GA, US
    serp_jobs.job_card.full_time
    Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service.From Caterpillar heavy and compact construction equipment to on-highway trucks, w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Field Service Representative - $16.54 hourly

    Field Service Representative - $16.54 hourly

    Douglasville-Douglas County Water AuthorityDouglasville, GA, US
    serp_jobs.job_card.full_time
    To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.Reasonable accommodations may be made to enable individuals with disabilities to p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Support Specialist

    Support Specialist

    VirtualVocationsLawrenceville, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Support Specialist I to assist in processing claims for Social Security disability and Veteran's Disability services. Key Responsibilities Process administrative tasks t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Merchant Support Specialist

    Merchant Support Specialist

    VirtualVocationsLawrenceville, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Merchant Support Specialist responsible for assisting clients with technical issues related to credit card processing. Key Responsibilities Provide support to clients tr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Service Center Representative

    Service Center Representative

    VirtualVocationsDecatur, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Service Center Representative to provide high-quality customer support.Key Responsibilities Deliver comprehensive support to customers with complex issues Manage inbou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Field Service Representative - Johns Creek

    Field Service Representative - Johns Creek

    The Auto Club GroupSuwanee, GA, United States
    serp_jobs.job_card.full_time
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.Join America's most trusted brand with over 100 years of service.ACG offers excellent and c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Field Service Representative - Chastain Park

    Field Service Representative - Chastain Park

    The Auto Club GroupAtlanta, GA, United States
    serp_jobs.job_card.full_time
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.Join America's most trusted brand with over 100 years of service.ACG offers excellent and c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Equipment Rental Specialist

    Equipment Rental Specialist

    Sunbelt Rentals, Inc.Newnan, GA, US
    serp_jobs.job_card.full_time
    Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry.From pumps to scaffolding to general construction tools, we aim to be the only call needed ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Entry Level : Field Services Representative

    Entry Level : Field Services Representative

    Medline IndustriesAtlanta, GA, US
    serp_jobs.job_card.full_time
    Medline's ReNewal Division is hiring for a Field Services Representative (40 hours / week) in the Atlanta, GA area! Medline ReNewal gets used medical devices and reprocesses them resulting in less wa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Title Support Specialist

    Title Support Specialist

    VirtualVocationsLawrenceville, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Production Support Specialist responsible for supporting downstream teams with title defects.Key Responsibilities Research and resolve inaccuracies reported on title by...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Field Service Representative

    Field Service Representative

    Mosquito SquadMarietta, GA, US
    serp_jobs.job_card.part_time
    Do you love working hands-on and being outside? Are you a hard worker and detailed oriented? Then come join our team! Full and part-time positions. Paid training will be provided.Pass drug screen te...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Arizona Licensed Pre-Service Representative

    Arizona Licensed Pre-Service Representative

    VirtualVocationsLawrenceville, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a PAS Pre-Service Representative to pre-register patients for outpatient procedures.Key Responsibilities Pre-register patients and verify insurance information Create pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Service Center Representative

    Service Center Representative

    Spectraforce TechnologiesAtlanta, GA, United States
    serp_jobs.job_card.full_time
    Title : Service Center Representative.This is a remote position and a person have to come in-person for 4 weeks training. College degree preferred or equivalent customer service experience.Should be ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days