Automotive Operations Specialist

Automotive Operations Specialist

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of : Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

MSX International is seeking an Operations Specialist who will be responsible for the professional delivery, installation and sustainment of MSX International Express Service prescribed solutions. The Operations Specialist is the lead liaison with FCSD Zone Manager.

What Your Day-to-Day Responsibilities Include

Specialist will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, attend regional FCSD Organization meetings quarterly, support launch and performance manager in planning meetings and Quick Lane launches, along with implementing plans to achieve regional objectives

Attend Annual Business Plan Meetings

Create and Work Quick Lane Action Plans

Conduct Repair Order Analysis as needed

Develop Quarterly Marketing Plan and Monitor Adherence

Ensure Scheduling of Quarterly Quick Lane Sales Events

Ensure current Quick Lane POS is updated and displayed

Work with Quick Lane Manager to conduct periodic Competitive Ad and Price Surveys

Review and approve Co-op claims

Work with Quick Lane on Search Engine Optimization and Landing Page Claiming

Monitor and motivate Quick Lane Contest and Incentive performance

Manage tire sales processes at each Quick Lane

Create and maintain Tire Screen

Assist with TIM Tool set-up and monitor

Conduct periodic inventory review and arrange for inventory swap as needed

Establish Good / Better / Best Lineup

Ensure adequate Tire Displays and current pricing (Indoor / Outdoor)

Conduct on-site training as needed

Ensure Quick Lane team completion of all required STARS courses

VCU Training (including inspection skills)

RIM and Time

Telephone Sales Skills

Customer Handling

Tire Sales Skills

Brake Sales Skills

Credit Card Solicitation Skills

Conduct operational review on every visit

Action Plan review

KPI and Sales Performance review

Op code usage and submission

Work Flow Processes

Service Times

VCU and Sales Skills

Provide visit summaries to Dealer, District Operations Manager and FCSD Region

Complete all administrative tasks in a timely manner

Run Quick Lane as needed

Qualifications

Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes :

Will possess Aftermarket Experience; preferably Retail Tire Store Management experience

OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills

This position requires proficiency with Microsoft Word, PowerPoint, Excel and Internet Explorer

Ability to leverage relationships to identify and sell the business case for change

Analyzing data from dealer financials and operational assessments to establish improvement action plans

Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level

Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI

Demonstrated proficiency with PC applications in a Windows environment

Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales

Ability to influence the sales personnel and technicians in the training processes and monitoring the results

Bachelor Degree (preferred)

Additional Information

Work Environment

80% Travel required

Overnight travel required

Have ability to equally accommodate working from home office or remote location

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.