Engagement Principal

Advanced Network Management IncAlbuquerque, NM, US

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Job Description

ANM is seeking an Engagement Principal to join our exceptional team.

Who We Are :

ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing, and deploying solutions for enterprise networking, data center & and cloud, collaboration, security, audiovisual, and Salesforce.

Our Benefits :

Competitive Salary
Full benefits package (Medical, Dental, Vision, Life Insurance, short-term and Long-Term Disability)
Paid Time Off
401K Plan
Flexible Spending Account
Employee Recognition Rewards
Career training geared towards professional growth

Who We Are Looking For :

The Engagement Principal is the highest-level technical authority within ANM’s Managed Services organization. This individual serves as both the final escalation point for Priority-1 / 2 incidents across all managed-services customers and the primary technical advisor and environment owner for a portfolio of strategic accounts. Success requires elite networking expertise, outstanding consulting and communication skills, and close collaboration with Service Desk, NOC, Sales, and leadership to maximize client stability, satisfaction, and growth.

What you will be doing as a n Engagement Principal :

Lead diagnostic and restoration efforts for complex P1 / P2 incidents; perform root-cause analysis and publish findings

Act as senior escalation resource and mentor for Tier 1-3 engineers; deliver case debriefs, training, and best-practice guidance

Own the technical relationship for assigned clients—maintain deep knowledge of environments, risks, and business goals

Conduct proactive health checks, capacity planning, performance tuning, and best-practice audits to prevent issues before they surface

Develop and present multi-year technical roadmaps aligned to client strategy, budget, and ANM service capabilities

Identify upsell and cross-sell opportunities

Produce clear, thorough documentation (HLD / LLD, MOP / CAB change plans, incident RCAs, environment runbooks)

Influence service standards, tooling, and automation; pilot emerging technologies for future managed service offerings

Participate in a rotational on-call schedule for high-priority escalations

Required education, technical skills, and / or experience :

Expert-level Cisco certification (CCIE-Enterprise or CCIE-Routing & Switching) required

ITIL Foundation (or higher) preferred

10+ years of experience with dynamic routing protocols

10+ years of experience with Cisco IOS / IOS-XE Routing / switching platforms

10+ years of experience with Remote Access VPN and Site-to-Site VPN

10+ years of experience in troubleshooting and managing Firewalls : ACLs, NAT, NGFW, routing

Proficient with AT LEAST FOUR of the below technologies

4+ years of experience managing and troubleshooting ACI

4+ years of experience managing and troubleshooting ISE

2+ years of experience managing Cisco SD-Access

3+ years of experience managing and troubleshooting public cloud (AWS or Azure)

5+ years of experience managing and troubleshooting FMC and managed devices (FTDs)

4+ years of experience managing and troubleshooting Meraki MX, MS, MR, and SDWAN

3+ years of experience managing and troubleshooting DNAC

3+ years of experience managing and troubleshooting SD-WAN (Cisco)

3+ years of experience managing and troubleshooting Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN

3+ years of experience with Automation / Programmability : Python / Ansible

Consulting and Soft Skills :

Proven ability to translate technical findings into clear, business-aligned recommendations for engineers, managers, and C-level stakeholders.

Demonstrated collaboration with Sales and Client Success teams to uncover and position new services or projects.

Excellent verbal and written communication; consistent, customer-focused follow-through.

Strong mentoring mindset and commitment to continuous learning.

TRAVEL :

Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.

ANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

serp_jobs.job_alerts.create_a_job

Principal Engagement • Albuquerque, NM, US

Job_description.internal_linking.related_jobs

serp_jobs.job_card.promoted