Loss Prevention Officer I (Fri-Tue 1pm-9pm)

Loss Prevention Specialist

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Under the general direction of the Loss Prevention Supervisor and day to day oversight by the Loss Prevention Team Lead, perform a variety of customer service and protection duties to monitor and ensure compliance with company policy related to security, safety, and property.

Major Accountabilities :

• Provide excellent customer service to our internal and external New Balance customers.
• Assist with response to local incidents in person. Incidents may include but are not limited to medical emergencies, threats, trespassing, burglaries, theft, natural disasters, and facility alarms.
• Control local access from our front desk security posts. Understand and navigate visitor management software. Register and check-in visitors, contractors, and temporary associates. Assist in checking and issuing employee identification and inspect bags and packages as necessary.
• Monitor and respond to door alarm and card swipe activity at the local facilities.
• Monitor live and recorded video in response to reported alarms at 100+ locations.
• Write and submit incident reports.
• Track all daily work-based activities using dispatch software.
• Perform container inspections in compliance with CTPAT program.
• Perform interior and exterior patrols of facility.
• Open and Close building(s) as scheduled.
• Participate in fire protection and safety programs, including inspections and evacuations. During scheduled times, remain on 24-hour call.
• Perform other related duties as may be assigned or directed.

Job Requirements :

New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword it's part of our culture.

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and / or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.