Apheresis Telerecruitment Representative

Job Description

Overview

Joining The American Red Cross is a mission-driven opportunity to be part of the world's largest humanitarian network. You will work with a team that cares about helping people and communities, with a focus on growth, development, and impact.

Job Summary

Recruit blood donors by telephone, schedule appointments, coordinate reminders and maintain records to increase the number of donors and blood products to meet the collections goals. Provide support, development and / or leadership guidance to all volunteers.

Key Responsibilities

• Contact by telephone current apheresis and / or whole blood donors to recruit for donation, following a process and appropriate script and escalating difficult calls to senior colleagues.
• Schedule appointments to ensure maximum number of donors are scheduled each day.
• Maintain daily production standard, including phone calls and appointments per hour.
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
• Maintain accurate records of donors / groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
• Provide support, guided by senior colleagues, to help fixed site recruitment manager develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.

Pay Rate

Starting rate $16.00-16.50 per hour (possibly more for areas with a higher cost of living).

Schedule

Tuesday through Thursday 10 : 00AM-7 : 30PM, Friday 9 : 30AM-6 : 00PM, and Saturday 9 : 00AM-2 : 00PM Eastern time.

Training

Must have the ability to work a flexible schedule for the first 4-6 weeks of training.

Qualifications

Education : High School or equivalent required.

Experience : 1 year of related experience preferred.

Skills & Abilities : Ability to work on a team. Computer experience, excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced environment is required.

Note : Combination of candidate's education and general experience satisfies requirements so long as the total years equate to the description's minimum education and general experience years combined (Management experience cannot be substituted).

Benefits

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes :

Apply now. Joining our team will provide you with the opportunity to make your career a force for good.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable fair chance laws.

AmeriCorps, the federal agency that brings people together through service, and its partners launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org / volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, see the Summary of Rights.

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