Pre-Visit Specialist I - Call Center •Hybrid •

Overview

Pre-Visit Specialist I - Call Center Hybrid

Responsibilities

• Provides scheduling, pre-registration and other pre-visit revenue cycle services and a variety of general information requested by our customers
• Provides aforementioned services for various service lines and modalities across the organization per physician orders / referrals and / or customer calls or inquiries with an emphasis on exceptional customer experience
• Schedules appointments in accordance with physician and / or patient requests with emphasis on filling first available appointment and considering payer pre-authorization time-frames
• Informs patients of any / all necessary pre-procedure preparations including any procedure pre-requisite requirements
• Coordinates appointments using multiple HIS (Health Information Systems), provider schedules, software tools, and data repositories and completes all necessary follow up to ensure a seamless patient experience
• Pre-registers patients at the time appointments are scheduled, including collecting accurate and complete demographic and billing information, verifying insurance coverage and benefits, reviewing Medicare medical necessity, providing out-of-pocket payment estimates and collecting copay and other patient financial responsibility, satisfying regulatory requirements and providing wayfinding guidance / instructions to patients to ensure arrival at their designated point of service

Requirements

Education Requirements :

Experience Requirements :

Preferred Experience :

Licensure / Certification :

Benefits

Company Information

Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia's scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.

Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

Qualifications

Educational requirements and experience align with the job description above.

1 year : Customer service experience required.

Preferred CHAA (Certified Healthcare Access Associate)

Licenses & Certifications

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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