Help Desk Technician I

Help Desk Technician I

Job Locations

US-PA-Wayne

ID

2025-2844

Category

Information Technology

Position Type

Regular Full-Time

Overview

The Judge Group is seeking a full-time Level 1 Help Desk Technician. This position is responsible for providing basic technical support to users of a computer system or network.

Responsibilities

Primary responsibilities :

Responding to user inquiries and requests for assistance through various channels such as phone, email, or live chat.

• Troubleshooting and resolving common technical issues, such as password resets, software installations, and printer problems.
• Documenting and tracking user requests and incidents in the Judge ticketing system.
• Escalating more complex issues to higher-level technicians or technical specialists as needed.
• Providing basic training and guidance to users on how to use various software applications and computer systems.
• Assisting with hardware and software maintenance and upgrades.
• Adhering to established support policies and procedures

Qualifications

Qualifications :

The level 1 Help Desk Technician serves as the first point of contact for users seeking technical assistance and plays a critical role in ensuring that technical issues are resolved promptly and effectively. They must have strong communication skills, attention to detail, and a basic understanding of computer systems and software applications.

About The Judge Group :

The Judge Group is an international professional services firm with deep expertise in consulting, learning, staffing & search, and offshore solutions. We operate across the United States, Canada, and India from over 30 locations. We proudly serve over 50 Fortune 100 companies across all verticals, including financial services, healthcare & life sciences, insurance, technology, government, manufacturing, and telecom / utilities. To learn more, please visit us at www.JUDGE.com. The Judge Group was recently ranked the 12th Largest Information Technology Staffing Firm in the U.S. by Staffing Industry Analysts