Operations Manager in Training

Operations Manager in Training

Position : Operations Manager in Training

Location : Location #43

6289 Glenway Avenue

Job Id : 6709

of Openings :

Starting pay up to $27 / hr, plus incentives. Benefits from Day 1.

General Manager or equivalent experience is required. This includes extensive operational experience including proven ability to lead and develop small teams, hit goals consistently, and execute day-to-day upkeep of facilities and / or equipment. A degree in an applicable field may be a suitable substitution for operational experience.

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Position Summary

The Operations Manager in Training is a working manager responsible for learning all aspects of the performance and effective operation of a Mike's location in preparation for a General Manager role. Fast Track Operations Managers are expected to inspire their Team Members and management teams to execute the Mike's Purpose and deliver on our Team Member Promise, while maximizing profitability. Fast Track Operations Managers work at locations daily and report to a District Manager.

Primary Responsibilities

• Execute the Mike's Purpose, and deliver on our Team Member Promise . This includes being a role model for our associates' behavior and performance.
• Satisfy Customers . Do what it takes for all customers to leave satisfied. Maintain wash quality, staffing, and professionally handle customer complaints and damages. Track and respond to various customer feedback platforms.
• Develop Management Team . Complete checklists on time. Ongoing development of the entire team through active participation in one-on-one meetings, quarterly performance check-ins, performance appraisals, weekly OPEX SOCs, managers' certifications, and our discipline process.
• Develop Wash Associates . Complete location orientation and training checklists as needed. Ongoing coaching and training as needed, including at least one S.O.C. completed and delivered each week. Document and deliver any applicable discipline for issues observed during your shift. Lead termination proceedings. Manage staffing through prompt completion of the hiring needs survey, scheduling, and timecard.
• Maximize Location Profitability . Increase profits, minimize expenses, and ensure proper records and inventories are kept. Work with the Area Director to develop budgets and goals. Ensure all paperwork procedures and guidelines are followed.
• Ensure Operational Excellence . Ensure OPEX checklists are completed thoroughly and in a timely fashion. Complete all items on OEE follow-ups. Maintain staffing within guidelines.
• Create a Safety Conscious Culture . Train and promote vehicle and personal safety. Follow the progressive discipline process for any safety violations. Work with location Safety Manager on Safety Meeting Refreshers, Safety Audit follow-up completion, post OSHA 300 form annually (2 / 1–4 / 30) and report all recordable injuries to the HR department using the Accident Investigation Form.
• Attend Ops Meetings . Your presence at quarterly Ops meetings is crucial to staying up to date with company information. If you are on PTO, plan for your AM to attend the meeting in your absence and return with detailed notes for your location.
• Complying with all company policies and procedures
• Completing all other duties as assigned

Required Work Schedule

Physical Demands : This position requires the employee to communicate verbally and in writing, hear at a conversational level, use vision for depth perception and to distinguish between basic shades and colors.

The employee will continuously be required to stand or walk. The employee will occasionally be required to sit, stoop, reach, and / or twist at the waist while rotating. The employee will continuously perform repetitive movements, use hands for gripping pressure, and operate hand and foot controls. The employee will infrequently be required to lift 50lbs. for up to 3 feet. The employee will occasionally be required to pull 10 lbs. for up to 10 feet and carry up to 50lbs. for 10 feet. The employee may also be required to repeatedly bend, kneel, and balance. The employee will rarely be required to climb stairs and ladders.

Work Environment : This section describes the work environment characteristics typical for this role. The employee will occasionally be required to work with machinery with moving parts and wear gloves. The employee will continuously be required to work outdoors in temperatures of 0-100 degrees Fahrenheit. The employee will occasionally be required to work alone. The employee will frequently be required to work with chemicals and wear eye or hearing protection.

Performance Factors :

Uses logic to analyze and solve problems; defines causes, effects and scope; prioritizes steps to solution.

Minimum Qualifications :

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