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Automotive Service Dispatcher

Automotive Service Dispatcher

Preston Automotive GroupMillsboro, DE, US
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Job Description

Job Description

Description :

We are seeking an experienced and motivated Service Dispatcher to join our team. The ideal candidate will have a strong background in dealership / automotive vehicle repair, exceptional organizational skills, and a passion for delivering outstanding service. As a Service Dispatcher, you will be responsible for overseeing and coordinating service dispatch, and ensuring the efficient and timely completion of all service tasks. Service Advisors that want a change of pace are encouraged to apply.

  • Key Responsibilities :
  • Supervise and coordinate the activities of shop personnel to ensure efficient workflow and productivity.
  • Monitor and manage the progress of work orders, ensuring timely completion and adherence to quality standards.
  • Maintain accurate records of service requests, work orders, and inventory.
  • Communicate effectively with customers to provide updates on service status and address any concerns.
  • Ensure compliance with safety regulations and company policies.
  • Perform regular inspections of equipment and tools to ensure they are in good working condition.
  • Collaborate with other departments to optimize service delivery and customer satisfaction.

Requirements :

  • Minimum Qualifications :
  • High school diploma or equivalent; technical or vocational training is a plus.
  • Proven experience in a shop foreman, service dispatcher, or service advisor role within the automotive industry.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in using dispatch and inventory management software.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Valid driver’s license with a clean driving record.
  • Preferred Qualifications :
  • Associate degree or higher in a related field.
  • Previous experience in a leadership role.
  • Knowledge of CDK preferred
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    Service Dispatcher • Millsboro, DE, US

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