Technical Customer Success ManagerVirtualVocations • Newark, Delaware, United States
Technical Customer Success Manager
VirtualVocations • Newark, Delaware, United States
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A company is looking for a Technical Customer Success Manager.
Key Responsibilities
Lead technical onboarding projects for new customers, ensuring smooth deployments and adherence to security best practices
Drive customer deployment goals and provide proactive guidance to maximize product usage and ROI
Act as a trusted advisor, establishing regular check-ins and capturing customer feedback for product improvements
Required Qualifications
6+ years in Customer Success, Account Management, or a related client-facing role in cybersecurity
Experience managing the full customer lifecycle from onboarding to renewals
Strong project management skills and comfort coordinating across multiple teams
Familiarity with technical concepts, including integrations and security best practices
Data-driven mindset with experience using customer success tools and metrics
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Technical Manager • Newark, Delaware, United States
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