Relationship Banker I / II / III - New Braunfels Financial Center

Relationship Banker I / II / III - New Braunfels Financial Center

Division : Retail FC

Work Days : Monday - Friday, rotating Saturdays

Hours of Operation : Monday - Friday 7 : 45 AM-6 : 15 PM, and Saturdays 8 : 45 AM-1 : 15 PM

Why Broadway Bank

We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking, and mortgage lending.

Position Overview

The Relationship Banker is responsible for delivering an exceptional banking experience that results in lasting customer relationships. This role provides a full scope of products and services, ensuring customers receive the full capabilities of Broadway Bank.

Essential Functions

Provide comprehensive banking services, including transactions processing, account opening, servicing, and loan processing, while ensuring accuracy and efficiency.

Ensure prompt, accurate, and courteous service, and resolve client concerns directly or through appropriate referrals.

Engage customers through personal connections, open-ended questions, and active listening to build lasting relationships and trust.

Maintain deep expertise in all Broadway deposit and loan products to effectively educate and advise customers.

Achieve sales goals by understanding customer financial needs and presenting tailored solutions for Broadway's products and services.

Build and expand relationships through outbound calls for service, sales, and account onboarding.

Utilize CRM effectively to capture client information, record activities, schedule follow-up actions, and identify next likely sales opportunities, facilitating robust customer relationship management.

Work collaboratively with Broadway bankers and LOB partners to connect customers with the right expertise for their financial needs.

Manage risk, practice loss prevention, and adhere to security policies while maintaining confidentiality.

Support retail objectives and meet regularly with Financial Center Manager to review goals and performance.

Perform other duties as assigned in compliance with laws, regulations, and bank policies.

This position may require travel within the Bank's geographic area.

Experience & Education

• Previous retail or consultative sales experience.
• Demonstrated sales and service experience with proven success in establishing and meeting sales goals.
• Experience in using personal computers, including Microsoft Word, Excel, and Outlook.
• High school diploma or equivalent is required; some college-level coursework is a plus.
• 4-year degree and / or an equivalent combination of education and work experience in retail sales and service is preferred.

Skills & Qualifications

Other Requirements

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This job description is not designed to be a comprehensive listing of duties, responsibilities, or activities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Broadway Bank is proud to be an Equal Opportunity Employer. Broadway Bank is a drug-free and tobacco-free workplace, with a nicotine-free hiring policy. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Member FDIC