eCommerce B2C Operations Assistant Manager

ECommerce Sales Operations B2C Support

The eCommerce Sales Operations B2C Support role is responsible for providing operational support for the end-to-end shopping journey within the eCommerce department. This position plays a crucial role in ensuring smooth and efficient sales operations, order processing, and customer support for the online retail platform.

In this role, you will inspire the organization to think differently, innovate, and grow revenue for our eCommerce platform. You will be key in establishing and executing best-in-class practices for improving the eCommerce business to deliver backend and frontend experiences in new and exciting ways, defining the customer pain points and journey, and working cross-functionally with other Lines of Business to execute.

Responsibilities include :

• Maintain and enhance processes for identifying, reporting, and tracking site issues through key forms of customer feedback
• Consolidate site issues into one place to be reviewed with PM and IT teams
• Develop and maintain processes to alert and manage platform outages
• Improve operational efficiency for customers
• Develop standardized procedures and ensure seamless integration between eCommerce platforms
• Create and review eCommerce business processes to streamline workflows
• Maintain accurate records, documentation, and reports related to sales operations

Required Qualifications

Preferred Qualifications

About GM

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Benefits Overview

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