Program Manager

Program Manager

Position Overview The Program Manager serves as the senior leader responsible for the overall direction, coordination, and execution of program objectives at the headquarters site. This role ensures strategic alignment between customer requirements and project deliverables, while overseeing all staffing, budgetary, and performance management activities. The Program Manager acts as the primary point of contact for senior stakeholders, providing program oversight across multiple technical disciplines and ensuring consistent service delivery in accordance with performance standards.

Key Responsibilities

• Direct and coordinate all program activities, ensuring adherence to scope, schedule, and budget constraints.
• Manage multidisciplinary teams across network operations, software development, cybersecurity, mobile device management, and customer support.
• Develop, maintain, and present regular status reports, program reviews, and performance metrics to leadership.
• Serve as the escalation point for resolving operational or contractual issues.
• Implement process improvement strategies to enhance efficiency and service quality.
• Oversee risk management efforts, including mitigation planning and issue resolution.
• Ensure compliance with applicable regulatory, security, and quality management standards.