Talent.com
Customer Service & E-Commerce Supervisor - Full Time

Customer Service & E-Commerce Supervisor - Full Time

Whole FoodsGreenville, SC, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Whole Foods Market Customer Service & E-Commerce Supervisor

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

Job Responsibilities

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and / or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P / 3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.
  • Qualifications

  • 12+ months retail experience
  • Physical Requirements / Working Conditions

  • Must be able to lift 50 lbs.
  • In an 8-hour workday : standing / walking 6-8 hours.
  • Hand use : Single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions : bending, twisting, squatting, and reaching.
  • Exposure to FDA approved cleaning chemicals.
  • Exposure to temperatures
  • 90 degrees Fahrenheit.

  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
  • The wage range for this position is $15.50-$29.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. For additional information, visit our Whole Foods Market Careers site.

    serp_jobs.job_alerts.create_a_job

    Customer Service Supervisor • Greenville, SC, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Supervising FM or IM Physician Position in Arkansas; 100% Telehealth and Chart Review

    Supervising FM or IM Physician Position in Arkansas; 100% Telehealth and Chart Review

    CHG HealthcareSpindale, NC, United States
    serp_jobs.job_card.full_time
    Whether you are searching for a position in your area or in another state, we have professionals to help you achieve your goals through our relationships with facilities nationwide - in rural setti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Store Associate

    Store Associate

    CVS HealthHendersonville, NC, US
    serp_jobs.job_card.part_time
    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Account Executive - Hospice Sales

    Account Executive - Hospice Sales

    Agape Care Group CareersEnoree, SC, US
    serp_jobs.job_card.full_time
    Join Our Team as a Hospice Liaison.Do you have a knack for coordinating, organizing, and making connections? Are you ready to make a difference in the lives of others and in the community?.We are l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
    • serp_jobs.job_card.promoted
    Operations Supervisor - 3rd shift

    Operations Supervisor - 3rd shift

    Sunland Logistics Solutions, Inc.Fountain Inn, SC, US
    serp_jobs.job_card.full_time
    Celebrating over 40 years in business, Sunland Logistics Solutions is a Top 100 third-party logistics provider helping shippers & manufacturers do what they do better.With an expanding network ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Full Time Assistant Customer Service Manager DLT

    Full Time Assistant Customer Service Manager DLT

    Harris TeeterHendersonville, NC, US
    serp_jobs.job_card.full_time
    Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the ove...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Distribution Center Supervisor

    Distribution Center Supervisor

    WalgreensWilliamston, SC, US
    serp_jobs.job_card.full_time
    Distribution Center Supervisor.Job Summary : Responsible for supervising and coordinating activities for assigned functional area which includes monitoring daily productivity / output by Key Performan...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    FT Manager Customer Service (H)

    FT Manager Customer Service (H)

    Food LionGreenville, SC, US
    serp_jobs.job_card.full_time
    Category / Area of Expertise : Retail Operations.Address : USA-SC-Greenville-6 K Mart Plaza Store Code : Store 02842 Front End. Food Lion has been providing an easy, fresh and affordable shopping experie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Travel RN Clinical Supervisor

    Travel RN Clinical Supervisor

    Agape Care Group CareersEnoree, SC, US
    serp_jobs.job_card.full_time
    Join Our Team as a Travel RN Clinical Supervisor.Do you value the time you spend with your patients? Is it important to you that your patients and their families know and feel that you are with the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Retail Guitar Repair Tech

    Retail Guitar Repair Tech

    Guitar CenterMarietta, SC, United States
    serp_jobs.job_card.full_time
    Why Guitar Center? Here’s just some of the rewards : .For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to y...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Franchise Owner - Automotive Tools Sales

    Franchise Owner - Automotive Tools Sales

    Mac ToolsCleveland, SC, United States
    serp_jobs.job_card.full_time
    Invest in Your Success with Mac Tools.Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise.With a strong ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Shopper Team Member

    Shopper Team Member

    AmazonGray Court, SC
    serp_jobs.job_card.full_time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Work From Home

    Work From Home

    Kelly ServicesMarietta, SC
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Work From Home roles at Kelly Services cover various positions that support the company's operations remotely.Responsibilities and qualifications will vary depending on the specific role.Complete t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Associate I

    Customer Service Associate I

    Dollar TreeLandrum, SC, US
    serp_jobs.job_card.full_time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Full-Time Customer Experience Manager

    Full-Time Customer Experience Manager

    MichaelsGreenville, SC, US
    serp_jobs.job_card.full_time +1
    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    WAREHOUSE SUPERVISOR (FULL TIME)

    WAREHOUSE SUPERVISOR (FULL TIME)

    CanteenGreenville, SC, US
    serp_jobs.job_card.full_time +1
    We are hiring immediately for a full time.Canteen Greenville - 205 Woods Lake Road, Greenville, SC 29607.Note : online applications accepted only. Full time; Monday through Friday, hours may vary.Pri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Supervisor

    Customer Service Supervisor

    Piedmont AirlinesGreer, SC, US
    serp_jobs.job_card.full_time
    We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Travel RN Clinical Supervisor $10,000 Sign On Bonus

    Travel RN Clinical Supervisor $10,000 Sign On Bonus

    Agape Care GroupWoodruff, SC, US
    serp_jobs.job_card.full_time
    Join Our Team as a Travel RN Clinical Supervisor.Do you value the time you spend with your patients? Is it important to you that your patients and their families know and feel that you are with the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
    • serp_jobs.job_card.promoted
    1st Shift Maintenance Supervisor

    1st Shift Maintenance Supervisor

    ARCADIA FARMS LLCArden, NC, United States
    serp_jobs.job_card.full_time
    As a 1st Shift Maintenance Supervisor at Arcadia Beverage, you'll be responsible for overseeing the maintenance team, ensuring equipment and machinery are functioning properly, and coordinating mai...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days