Senior Product Manager, Video Infrastructure & Data

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Summary :

Vivint is seeking a Senior Product Manager to join our Protect Team, focusing on Infrastructure across our Video, Camera, Services, and Security Experience product lines. This critical role will serve as the team's authority on understanding product performance, user satisfaction, and engagement across platforms through deep data insights. You will identify issues, gaps, and opportunities across our product ecosystem-driving competitive benchmarking, supporting foundational architectural improvements, and unlocking pathways to improve overall user experience.

You'll work closely with product leaders, engineers, designers, data analysts, and customer-facing teams to ensure our solutions are data-informed, scalable, and deliver outstanding value to our users. To learn more, dive deeper into Vivint's products here .

Primary Responsibilities :

• Ensure alignment across verticals, driving cross-functional execution for architectural initiatives that span hardware, embedded, platform, and mobile experiences.
• Drive foundational infrastructure initiatives across video and camera products that improve product scalability, maintainability, and cross-product cohesion.
• Own the end-to-end data strategy for the Protect Team, defining dashboards, metrics, and tools that highlight product health, adoption, and competitive benchmarks.
• Be the expert on Protect Team product metrics, consistently driving and refining dashboards that provide insight into customer needs, performance gaps, and quality benchmarks for software and hardware releases.
• Use tools such as Tableau, Mixpanel, and Memfault to derive actionable insights and prioritize improvements.
• Partner with engineering and design to discover, define, scope, and deliver changes that impact performance, stability, or data accessibility across Protect Team product lines - across both hardware and software.
• Establish product KPIs to measure user satisfaction, engagement, churn, latency, uptime, and feature performance across devices and services.
• Collaborate with stakeholders to identify root causes of product pain points and drive prioritization of resolution.
• Create clear, data-supported product documents to align stakeholders and guide development teams.

Required Skills :

Required Education / Experience :

Learn about the Vivint Culture and why it's a great place to grow your career!

Here are some highlighted perks you should ask us about :

WORKING CONDITIONS :

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY :

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Vet / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.