Customer Support Representative

Job Description

Job Description

JOB DESCRIPTION

Hybrid Schedule. Onsite Tuesday, Wednesday and Thursday. Remote Monday and Friday.

Must be open to work M-F :

9am-6pm

8am-5pm

or

7am-4pm

Interview : In person interview

Ideal candidate (Manager comments) :

Able to multitask

Professional on the phone

Able to limit distractions

Previous customer service experience (phone or in person)

Good computer skills

PURPOSE OF THE JOB

The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Corning. This position engages and collaborates with external customers and internal partners to make Corning the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team.

JOB RESPONSIBILITIES

Service our Customers

Deliver consistent service to our customers

Maximize every opportunity to sell to the customer

Take proactive actions to meet customer needs and concerns creating win / win solutions

Enter orders accurately

Develop close relationships with our customers and understand what it takes to ensure their success

Develop customer trust by consistently following through on actions and operating with integrity

Leverage relationships to obtain outside-in market insights

Leverage product training opportunities

Operate in a Waste Free Environment

Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment

Identify and take action to eliminate non-value added activities within day to day operations

Identify opportunities for, develop, maintain and execute Standard Work

Understand and promote the use of customer tools and technology

Live the Safety stand, adhere to the safety responsibilities

Implement a personal safety action plan and review with leader

Adhere to the Corning safety policies at all times

JOB REQUIREMENTS

MINIMUM QUALIFICATIONS :

High school degree, Associates or Bachelors degree preferred

EXPERIENCE :

SAP experience desired

Previous experience in an ever-changing, fast-paced customer service environment

Previous experience creating solutions in the best interest of the company and the customer

KNOWLEDGE, SKILLS & ABILITIES :

Fluency in Microsoft Applications (Word, Excel, Outlook)

Knowledge of building materials industry preferred

Supply Chain knowledge

Strong oral & written communication and listening skills

Supportive and adaptive to a change management initiatives