Hotel Guest Services Representative

Job Description

Job Description

Description :

At MCC, we are not just another hotel. We are a culture and a closely knit team. We believe in respect for our customers and our employees, in openness and honesty, and more importantly, no drama! This is why many of our employees have been on the team for 5, 10, 15 even over 20 years!

There is no other hotel and conference center like the Maritime Conference Center for employee retention, providing a positive workplace experience, and where customer come back again and again! Over 80% of our customer base is repeat business.

If hospitality is in your blood, you are in the right place. But we have only two catches to land your next best job ever – you must like to have fun and you have hotel front desk experience. We want the best of the best for our customers and our team. Is that you?

Requirements :

RESERVATIONS AND FRONT DESK

• Pre-block guest rooms based on available floors.
• Assist with sales / upkeep of the retail outlet
• Deliver VIP Welcome Amenities to guest rooms.
• Check guests in and out and assign proper credentials
• Check to make sure all financial data, customer information data, and proper forms of payment / posting information is correct.
• Ensure that all relevant information is blogged on the Front Desk Daily Shift Blog in MS Teams.
• Take reservations over the phone
• Work with off-site hotels during oversell conditions.
• Make certain front desk and front office areas remain neat and tidy.
• Other duties as assigned.

DESIRED QUALIFICATIONS :