Talent.com
serp_jobs.error_messages.no_longer_accepting
Sr. Director, Professional Services - America

Sr. Director, Professional Services - America

Ping IdentityDenver, CO, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

About Ping Identity :

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Position Summary

Ping Identity is seeking a strategic and execution-focused Senior Director of Professional Services, Americas to lead our Americas services team. This individual will play a critical leadership role in driving bookings, delivering outstanding customer outcomes through co-delivery with partners, and elevating the execution and scalability of our delivery operations. As a core member of the PS leadership team, this role is instrumental in growing revenue, improving margin, and developing top talent within the region.

Key ResponsibilitiesSales Partnership & PS Bookings

  • Build strong relationships with regional Sales leadership to drive alignment between sales and services strategy.
  • Actively engage in pre-sales activities to position services value, scope engagements, and drive PS bookings.
  • Lead the creation of services proposals, SoWs, and staffing strategies to support complex enterprise deals.
  • Contribute to pipeline growth and services attach through thought leadership, GTM planning, and enablement.

Partner Execution & Co-Delivery

  • Execute a "Partner First" strategy by developing strong delivery models and operational interlocks with strategic partners.
  • Ensure high standards in partner-led engagements through onboarding, certification, delivery oversight, and quality assurance.
  • Collaborate with Product and CX teams to continuously enhance the health score, onboarding experience, and partner performance metrics.
  • Delivery Excellence & Operational Execution

  • Own successful delivery of all professional services engagements across the Americas, meeting utilization, margin, and CSAT targets.
  • Drive scalable, repeatable delivery models that ensure quality outcomes and mitigate delivery risk.
  • Lead regional participation in global programs (e.g., CX Accelerate, AI automation, onboarding initiatives).
  • Team Leadership & Talent Development

  • Manage, mentor, and inspire a diverse team of delivery managers, project leaders, consultants, and solution principals.
  • Drive a culture of collaboration, innovation, and customer obsession.
  • Champion the career development of team members through clear growth paths, coaching, and performance management.
  • What Success Looks Like

  • You're seen as a trusted partner by both Sales and Customers, influencing large strategic deals.
  • Partner-led delivery scales effectively, without compromising quality or customer satisfaction.
  • The region hits or exceeds key metrics : bookings, utilization, margin, and NPS.
  • Your team is engaged, growing, and high-performing, with clear paths for development.
  • Qualifications

  • 10+ years of experience in Professional Services, with at least 5 years in a senior leadership role in software or cloud delivery.
  • Proven ability to build strong sales partnerships and drive PS revenue in a pre-sales capacity.
  • Demonstrated experience with partner ecosystems and delivering outcomes in co-delivery models.
  • Track record of managing delivery organizations with measurable improvements in margin, utilization, and CSAT.
  • Skilled in navigating complex client environments and executive-level stakeholder management.
  • Strong people leadership and organizational development skills.
  • Experience with identity and access management (IAM), cybersecurity, or cloud platforms preferred.
  • Ability to travel within the Americas up to 30%.
  • Salary Range : $182,000 - $236,000 + variable pay

    In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

    Life at Ping :

    We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

    Here are just a few of the things that make Ping special :

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives
  • Our Benefits :

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)
  • Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

    We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

    serp_jobs.job_alerts.create_a_job

    Sr Director • Denver, CO, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Director, Integrations

    Director, Integrations

    ContextureDenver, CO, United States
    serp_jobs.job_card.full_time +1
    Reports To : Vice President, Integrations.Minimum Starting Monthly Range : $9,666.Hiring Range (Monthly Pay) : $9,666 - $10,833.Exempt...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Vice President of Professional Services

    Vice President of Professional Services

    VirtualVocationsBoulder, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a VP of Professional Services.Key Responsibilities Define and execute the long-term strategy for Professional Services, aligning with growth goals and customer experience...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Director of VC & PE Partnerships

    Director of VC & PE Partnerships

    VirtualVocationsBoulder, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Venture Capital & Private Equity Partnerships.Key Responsibilities Recruit, inspire, lead, and scale a high-performing partnerships team Identify, negotiat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Regional Managing Director

    Regional Managing Director

    VirtualVocationsBoulder, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Regional Managing Director to lead client relationships and team management remotely.Key Responsibilities Build and maintain exceptional client relationships to drive r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Director of Platform Services

    Director of Platform Services

    VirtualVocationsArvada, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Platform Services.Key Responsibilities Serve as a senior point of contact for key accounts, providing strategic guidance across digital media campaigns Man...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    California Licensed Eligibility Director

    California Licensed Eligibility Director

    VirtualVocationsBoulder, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Director, Eligibility Excellence.Key Responsibilities Lead the design and execution of a scalable Eligibility Center of Excellence, overseeing policies and opera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Manager, Medical & Professional Education

    Manager, Medical & Professional Education

    Cerapedics IncBroomfield, CO, US
    serp_jobs.job_card.full_time
    Cerapedics is a global, commercial-stage ortho-biologics company that aspires to transform the standard of care for bone repair, healing bones faster and at higher rates, without compromising safet...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Director of Military Partnerships

    Director of Military Partnerships

    VirtualVocationsBoulder, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director, Head of Military & Government Partnerships.Key Responsibilities Lead the nationwide expansion of VA partnerships and develop new opportunities with DOD, TRICA...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Manager of Professional Services

    Manager of Professional Services

    VirtualVocationsDenver, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Manager of Professional Services.Key Responsibilities Oversee partner implementation projects, including integration planning and timeline management Develop project p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Ohio Licensed Pharmacy Director

    Ohio Licensed Pharmacy Director

    VirtualVocationsArvada, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director, 340B Solutions.Key Responsibilities Influence strategy and execution across a dynamic portfolio of healthcare clients Deliver expert guidance on 340B program...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Texas Account Director

    Texas Account Director

    VirtualVocationsBoulder, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for an Account Director to join their leadership team remotely.Key Responsibilities Build long-term trusting relationships with clients and present the company to potential c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director, Technical Product Services

    Director, Technical Product Services

    Vail ResortsBroomfield, CO, US
    serp_jobs.job_card.full_time
    Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Strategy Director

    Strategy Director

    VirtualVocationsLakewood, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Strategy Director to lead strategic initiatives and collaborate with cross-functional teams.Key Responsibilities Serve as the strategic lead for key projects, ensuring ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    California Licensed Organizational Director

    California Licensed Organizational Director

    VirtualVocationsDenver, Colorado, United States
    serp_jobs.job_card.temporary
    A company is looking for an Organizational Performance & Enablement Director for a 6-month contract.Key Responsibilities : Design and implement practices that foster accountability, collaboration,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Director of Strategic Initiatives

    Director of Strategic Initiatives

    VirtualVocationsArvada, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Strategic Initiatives to lead complex and business-critical opportunities.Key Responsibilities : Drive end-to-end execution of high-impact initiatives from p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Strategic Partnerships

    Director of Strategic Partnerships

    VirtualVocationsAurora, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Strategic Partnerships to lead and expand a high-performing team while developing a partner ecosystem for no-code payment integration.Key Responsibilities D...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Associate Director of Strategy

    Associate Director of Strategy

    VirtualVocationsDenver, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for an Associate Director, Strategy.Key Responsibilities Lead the translation of competitive intelligence, market research, and audience insights into actionable media strate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Pennsylvania Licensed Provider Credentialing Director

    Pennsylvania Licensed Provider Credentialing Director

    VirtualVocationsArvada, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Director Provider Credentialing and Enrollment.Key Responsibilities Oversee all aspects of credentialing, re-credentialing, payer enrollment, and facility enroll...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director, Product - Global Payments Partnerships

    Director, Product - Global Payments Partnerships

    Western UnionDenver, CO, United States
    serp_jobs.job_card.full_time
    Director, Product - Global Payments Partnerships.New York, NY, Austin, TX or Denver, CO.Are you customer obsessed and passionate about building products and experiences that support the financial n...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Strategic Accounts

    Director of Strategic Accounts

    VirtualVocationsBoulder, Colorado, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Strategic Account Management.Key Responsibilities Own and drive client renewals, retention, and net retention targets for US / Canada enterprise accounts Dev...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30