Tenant Experience Associate

Tenant Experience Associate

The Tenant Experience Associate main responsibility is to create and manage programming at a Class A, LEED BD+C, high-rise office to enhance the experience for tenants and visitors and create a sense of community on the property. This role also includes managing and coordinating the conference / meeting rooms and event spaces on the Level 6 Amenities Floor, as well as meeting rooms and tenant break / office amenities on floors 1, and 8-13.

Additionally, this role will provide venue management services for the external visitors and building's occupants by managing all reservations and coordinating proper setup of meeting / networking spaces, dcor, guest check in and guidance, catering, etc, and curating unique ideas to activate the amenity spaces, including the Fitness Center / Cycle Room / Group Fitness Room.

The Tenant Experience Associate will also be responsible for reporting progress on upcoming events at regularly scheduled team meetings, as well as constant communication with Property Management updates.

The ideal candidate for the Tenant Experience Associate will be available to work early mornings, evenings, and weekends, as needed to ensure successful and smooth operation of booked events.

Essential Job Functions :

• Programming planning for the occupants of the property to be hosted in building event spaces
• Manage the Level 6 Amenities Floor including the technology, reservation requests from occupants, lounges, caf and food retailer, table and chair set up and breakdown, cleaning schedules between events, and guest management to designated floors
• Curate unique and worthwhile activations in amenity spaces, as needed
• Coordinate property synergy
• Assist Property Management team in creating welcome collateral and events, as needed
• Facilitate fitness instruction, classes, events, supply ordering, etc.
• Utilize common areas for pop-ups and activations, as needed
• Assists with communication disbursements regarding events for building occupants, as needed
• Act as building ambassador, including maintaining a welcoming presence in public spaces when requested during events
• Engage building occupants to participate in building programming, as needed
• Maintain Fooda and Farmer's Fridge services on Level 6
• Manage snack and beverage inventory for building break rooms and executive suites on level 13
• Manage office supply inventory for building copy rooms
• Coordinate the ordering and delivery of floral arrangements, corporate gifts, catering, etc. as required
• Stay current on knowledge of local events and cultural attractions
• Facilitate, coordinate, and source vendors as needed for building events and programming
• Track and manage vendor Certificates of Insurance (COIs)
• Book and coordinate all events at the building including providing stanchions, staging equipment and furniture, creating and providing professional signage, etc.
• New building initiatives to enhance the experience of building occupants as needed and requested (researching and implementing new technology, new amenities, new sustainability programs, and special projects)

Position Requirements :

This is a dynamic, on-site role that places you at the heart of the action. As a result, an essential function of this position is working on-site. Remote or hybrid options are not available. Being on property allows you to build strong relationships with clients and tenants, respond in real time, and make a visible impact every day.

Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace inclusion not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone.

Different backgrounds, life experiences and cultures shape our individual perspectives and ultimately generate the best results for our clients. Strategic human capital planning combined with development initiatives foster a work environment that celebrates uniqueness and champions the achievements attained through collaboration.

Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected : criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.