Customer Experience Guide - Seasonal

Customer Experience Guide - Seasonal

Team : Retail

Location : Seattle, WA

Scope : Customer Service In-Person, CF2

Reports To : Retail Store General Manager

Pay Range : $25.25 - $27.25 per hour

Seasonal Positions : Seasonal employees are employees who work on an intermittent or as needed basis. Seasonal employees may not work over 19 hours per week or more than 76 hours per month.

Contract Window : This Seasonal role is a 3-4 month contract

Benefits : Seasonal employees are not eligible for any company-sponsored benefits unless otherwise required by law. Seasonals are eligible for sick leave benefits and in store discounts.

As a Customer Experience Guide - Seasonal, you are an important part of our customers' experience in our retail stores. You will support our core teams through peak seasons, sales, and when otherwise needed to help the core team maintain our customers' experience. Customer Experience Guides are the embodiment of the brand for our customers. You will contribute to Patagonia's daily front-line retail store and customer experience activities. Among other duties, you will focus on sales and customer service and stocking and staging products on the retail floor. You will engage in day-to-day activities that keep customers satisfied. You will learn about our products, share your passion for the community, and share your efforts to protect the local environment. All employees are encouraged and empowered to solve problems creatively and put the customers' needs at the center of everything we do.

What You'll Do

• We are in business to save our home planet : You use the company's purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store.
• Your customer service is not bound by convention! Deliver best-in-class service by centering the customer in everything we do. Utilize selling sense skills and connect our communities to a life outdoors.
• You are an environmental activist! You support your community, and partner with core team members to get customers and colleagues involved in our mission of saving our home planet.
• Product Knowledge : You have a basic understanding of our products and core sports and are committed to learning about our products to support your ability to serve our customers.
• Operations : You will answer phones, work events, support front of house and back of house operations and inventory flow, and support in store repairs while successfully communicating with the leadership team and customer service.
• Inventory / Warehouse : You process shipments, support physical inventory, and restock the sales floor. You assist with sale prep / breakdown, product transfers, donations, etc.
• Visual : You maintain our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor, etc.
• Security and Loss Prevention : You practice security measures that help prevent theft and understand how to handle safety situations. You report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store.
• Inclusion : You are deeply committed to creating a work environment that is supportive, positive, respectful, and free from harassment.

Who You Are

Experience You Bring

Physical Requirements

Schedule

Our stores are open seven days a week. Seattle's current business hours are Monday-Saturday 10am-7pm, Sunday 10am-6pm. Our current hiring needs are for under 19 hours with open availability. It is common for our shifts to begin and end up to two hours before and after business hours. As a team member, you are expected to be flexible to the business and team needs.

Schedules can vary week-to-week, however, we are committed to supporting a healthy work-life balance, while still meeting the needs of our customers. Our consistent effort has been to post our store work schedules three weeks in advance to give our employees the opportunity to plan. You must report to work on time as well as align to other expectations in our Attendance Policy.

Employee Conduct : It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors. Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.

Equal Employment Opportunity : All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.