Care Team Associate / PRN / Days-UVMC

Care Team Associate

Unit : Medical Imaging-Transport

Shift : PRN-Days-630a-430p variable

Facility : Upper Valley Medical Center

Position Summary

Independently performs all patient access and registration functions along with scheduling and clerical / receptionist duties in collaboration with the Medical Imaging team. Works in accordance with established policies, procedures, and standards. Exercises good judgment in the performance of duties.

Qualifications

Education Minimum Level of Education Required : High School completion / GED

Additional requirements : Type of degree : NA Area of study or major : NA Preferred educational qualifications : Associates degree in related healthcare or business.

Licensure / Certification / Registration CPR Certification required within 30 days

Experience Minimum Level of Experience Required : No prior job-related work experience

Preferred experience : One year experience in a medical / patient care environment

Knowledge / Skills Proficient in Electronic Medical Record (EMR) Proficient in Radiology Information System (RIS) and Image Storage Basic knowledge of medical terminology Knowledge of the various departments / areas served Knowledge of radiation safety

Physical Requirements & Working Conditions

Physical Requirements : Must be able to push, pull, and lift up to 50 pounds. May be exposed to aggressive, violent behaviors from patients, family members, and / or visitors May be exposed to blood and body fluids, including those with tuberculosis, HIV, hepatitis, or body infestations Must be able to work under stressful conditions which may occur in emergency situations or with a heavy workload Exposed to ionizing radiation

Other sounds, twisting, reaching, visual acuity, walking, manual dexterity, sitting, use both hands, vision color, pushing, talking, concentrating, stooping, lifting, reading, normal hearing both ears, thinking, job description templates

Job Description

Organizational Standards Possess skills, knowledge, and abilities to reach the mission, vision, and values of Premier Health. Demonstrates traits and behaviors including, but not limited to, Focusing on Patients / Customers, Walking the Talk, Being a Partner, Adding Skills / Abilities, Working Independently for all staff and Managing in a Changing Environment, Engaging the Workforce, and Managing & Improving Individual Performance for Management Staff. Performs in such a way to honor our values of Respect, Integrity, Compassion, and Excellence. Provides a positive and professional representation of the organization. Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention. Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience. Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice. Adheres to infection prevention policies and protocols, medication administration and storage procedures, and controlled substance regulations. Participates in ongoing quality improvement activities. Maintains compliance with organization's policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards. Complies with organizational and regulatory policies for handling confidential patient information. Demonstrates excellent customer service through his / her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization. Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and / or standards from other accrediting bodies. Reports to work as required.

Essential Duties & Functions

1. Greets and interviews outpatients in a respectful and timely manner. 2. Schedules appointments and completes registration by collecting and entering all pertinent financial and demographic information into the ADT system. Verifies insurance benefit information, generates an ABN if necessary, reviews orders for compliancy, completes the MSP, and obtains financial treatment consents. 3. Places ordered medical procedures in EMR, and maintains compliance with regulatory requirements. 4. Maintains basic knowledge of imaging procedures. Independently performs all other assigned clerical tasks, and receptionist functions in collaboration with the Medical Imaging Team. 5. Answers questions regarding procedures, informs patients and families of exam status or delays. Promptly notifies technical areas of patient arrival. 6. Assists with the coordination of patient flow and activities of the Medical Imaging area to optimize patient time and satisfaction. 7. Strictly follows all safety practices and policies. 8. Maintains knowledge of the locations, and operations of all emergency equipment in the unit. 9. Follows radiation safety policies and procedures