Technical Support Specialist

A company is looking for a Technical Support Specialist to deliver maintenance and support services to customers using ServiceMax products.

Key Responsibilities

Log, replicate, troubleshoot, and resolve technical support cases for customers

Communicate updates and resolutions to customers while managing client relationships

Collaborate with customers and internal teams to implement software updates and support activities

Required Qualifications

3-5 years of experience in providing technical product support solutions

3-5 years of Information Technology experience

Experience with Salesforce.com CRM is mandatory

Hands-on exposure to a major Relational Database Management System (Oracle and / or SQL Server preferred)

Must be able to work in a remote environment and adjust work schedule for extended hours and weekends