Trade Finance Servicing Associate, AVP

Workflow Management

Monitor the daily operations of the Supply Chain Finance Section and workflow supervision. Assign work to staff members, setting priorities, time limits and critical task objective. Ensure output satisfies corresponding process requirements and priorities. Reconcile and account for all incoming items / work and 'processed output' in accordance with established procedures and controls. Review and oversee pending transactions, documents, discrepancies, overdue and / or delinquent transactions, section's output reports, records and files. Ensure all standard operational and compliance procedures are updated and enforced. Provide timely support to new business initiatives of all SCF transactions.

Support a group of staff (4-8) which consists of Analyst / Officer

Support the development of staff as well as strive to improve retention and / or turnover

Special Projects

Handle special investigations, reports and assignments to support department management's goal.

Compliance

Enforce bank's compliance policies and procedures. Ensure implementation of all compliance regulations including OFAC / BSA / AML / JFEL / Anti-boycott regulations in the Section's operations. Ensure the staff receives proper training in all regulatory and bank compliance issues. Enforce applicable internal and H.O operational procedures.

Quality Control and Customer Service

Provide technical support and guidance to staff members, account officers, middle office, all US branches and customers on SCFs. Extensive stakeholder contact relating to review of SCF transaction terms and conditions and offer opinions and comments consistent with the internal / operating / compliance procedures. Respond to inquiries received from customers, front / middle offices, internal auditors and correspondent banks, providing the accurate and timely information in resolution of such queries. Identify discrepancies and / or inefficiencies in support efforts and ensure that they are corrected, documented and implemented. Assist the manager (or the management) in identifying risk areas and implement / monitor practices to reduce and / or prevent risk opportunities. Update procedures as and when changes to workflow process, system enhancements and internal controls are effected.

Verification

Review transaction processing and pending queues in multiple systems and platforms and ensure that all transactions are processed and released as requested. Any pending or unreleased transactions should be reviewed and escalated as appropriate.

Requirements

• Undergraduate degree. Certificate or courses or any specialized training / exposure in International Trade, Trade and Commodity and Supply Chain Financing is a plus.
• 5-10 years of experience in a banking operations environment with ability to supervise and manage staff.
• Prior experience of direct contact with customers and relationship managers on technical and operational matters.
• Ability to support and provide team work with focus on quality and prompt customer service.
• Strong inter-personal skills, verbal and written communication skills and ability to work in an automated system environment are required.
• Knowledge and experience of Supply Chain Finance or Receivable Financing is highly preferred.