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Experienced Dental Office Coordinator

Experienced Dental Office Coordinator

SERENITY GROVE DENTALWellington, FL, US
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Serenity Grove Dental , a brand-new dental practice located in Wellington, FL, is excited to open its doors in January 2025!

We are seeking a friendly, outgoing, and organized Front Office Coordinator to ensure smooth and efficient patient experiences.

This role is integral to maintaining a productive office environment by managing appointments, treatment plans, insurance, payments, and supporting the overall administration of the practice.

As a compassionate and honest team player, you will communicate effectively with both patients and staff to create a welcoming atmosphere.

At Serenity Grove Dental, our mission is to provide exceptional care while building meaningful relationships with our community and local businesses.

Summary :

  • The  Front Office Coordinator  is responsible for overseeing all administrative aspects of the patient experience, including appointment scheduling, insurance coordination, treatment plan presentation, billing, and ensuring a clean and welcoming office environment.
  • This role is pivotal in maintaining operational efficiency and providing outstanding customer service.

Essential Duties and Responsibilities :

  • Patient Scheduling & Registration : Efficiently manage patient appointments, registration, and scheduling to ensure timely and smooth office operations.
  • Insurance & Billing :

  • Verify insurance coverage, process billing and collections, provide financial counseling, and ensure all data is accurately entered and posted.
  • Treatment Plan Presentation :

  • Effectively present treatment plans and coordinate patient care options.
  • Customer Service :

  • Provide exceptional customer service, resolving any patient complaints and continuously improving processes to ensure patient satisfaction.
  • Office Organization & Cleanliness :

  • Maintain a clean, welcoming waiting area and ensure the office environment is organized and ready for patient care.
  • Coordination with Providers & Insurance :

  • Communicate with insurance companies and service providers to ensure proper claims and reimbursements.
  • Compliance & Office Policies :

  • Follow office policies, professional expectations, and ensure adherence to clinical service excellence and outstanding patient care standards.
  • Multitasking & Team Support :

  • Perform a variety of administrative tasks, such as maintaining supplies, assisting with office operations, and contributing to a collaborative team environment.
  • Skills and Qualifications :

  • To perform this role successfully, candidates must be able to handle the essential duties effectively.
  • The following knowledge, skills, and abilities are required :

  • Working Experience : 3+ years of working experience in a similar position at a dental / medical office.
  • Dental Billing & Insurance :

  • Strong knowledge of dental billing, including Medicaid, commercial insurance, and processing claims.
  • Customer Service Skills :

  • A focus on delivering outstanding service with the ability to resolve patient issues with a positive and professional attitude.
  • Practice Management Software :

  • Proficiency in using dental practice management software and other computer systems.
  • Multitasking & Problem-Solving :

  • Ability to manage multiple tasks efficiently and solve problems as they arise.
  • Communication :

  • Excellent verbal and written communication skills, with the ability to interact with patients, staff, and third parties professionally.
  • Team-Oriented :

  • Collaborative with excellent interpersonal skills, contributing to a positive team atmosphere.
  • Process Improvement :

  • Knowledge of continuous process improvement and the ability to implement changes that enhance office efficiency.
  • Preferred :

  • Bilingual proficiency in  English and Spanish  (both written and verbal) is highly desirable.
  • Physical Demands :

  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • The employee is frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
  • The employee is occasionally required to climb or balance, stoop, kneel or crouch.
  • The employee must occasionally lift and / or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Powered by JazzHR
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