Client Success Specialist

A company is looking for a Tier 1 Client Success Specialist to provide technical support across the client's HRIS platform.

Key Responsibilities :

Act as a subject matter expert on the client's HRIS platform and handle escalated cases

Resolve support inquiries via phone and ticketing system while collaborating with cross-functional teams

Identify trends in support tickets to recommend process improvements and contribute to internal knowledge bases

Required Qualifications :

2+ years of experience in customer support or technical support, preferably in a SaaS or HR tech environment

Experience in specific domains such as payroll, benefits, or compliance

Proficiency in support tools such as Zendesk, Salesforce, HubSpot, or Intercom is a plus

Ability to work cross-functionally with Product, Engineering, and Customer Success teams

Self-motivated with a proactive approach to customer service and process improvement