Service Desk Support

Job Description

Role : Service Desk Support

Experience : 2+ years

Location : Charleston, WV

Mode of Hire : Full Time

We at Coforge are hiring Service Desk Support with the following skillset :

• Provide Level 2 support to the client.
• Identify issues and escalate issues when necessary.
• Resolve end-user incidents and process service requests via phone, e-mail and chat.
• Escalate user issues to appropriate resources when necessary.
• Perform software, hardware and basic network troubleshooting.
• Clearly document user issues and troubleshooting steps.
• Maintain technical documentation.
• Perform other duties as assigned.