Senior User Experience Researcher

About Scribd

At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our three products : Everand, Scribd, and Slideshare.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

When it comes to workplace structure, we believe in balancing individual flexibility and community connections. It’s through Scribd Flex that employees, in partnership with their manager, can choose the daily work-style that best suits their needs. A key tenet of Scribd Flex is prioritizing intentional in-person moments to build collaboration, culture, and connection. Occasional in-person attendance is required for all Scribd employees, regardless of location.

Role

We’re looking for a Senior User Researcher to play a critical role in defining ongoing strategic opportunities for our UGC products. With an emphasis on generative and exploratory research methods, you will lead continuous evolution and impactful change. Your vision and strategy, grounded in deep user understanding, will chart the course for future innovation.

What You Will Do

• Help identify the questions we need to answer to move strategy and execution forward. Your insights and discoveries will inform company strategy, product experiences, and long-term roadmaps.
• Advocate for and develop the strategic direction of the UGC brands, acting as a thought leader and a thought contributor with brand and cross-functional team leadership.
• Design, scope, and run user research to learn latent and unmet needs of Scribd and Slideshare users through creative research, spanning generative, iterative, and evaluative methods.
• Assist multiple product managers, designers, and other cross-functional stakeholders with a wide range of research needs, from large and generative to small and tactical.
• Make research findings relevant and impactful through crafted insights, decks, stories, videos, and testimonials—working to ensure team engagement in user research studies and a shared understanding of research output to drive informed decision making.
• Build and implement innovative user research processes to meet product delivery goals.
• Leverage company-provisioned AI tools to maximize efficiencies in research processes, while maintaining appropriate human oversight for critical research impact.

About You

At Scribd, your base pay is part of total compensation; salary ranges depend on location. This position is eligible for equity and a comprehensive benefits package.

Working at Scribd

Are you based in a location where Scribd can employ you? Primary residence should be in or near one of the following cities, within commuting distance : United States : Atlanta, Austin, Boston, Dallas, Denver, Chicago, Houston, Jacksonville, Los Angeles, Miami, New York City, Phoenix, Portland, Sacramento, Salt Lake City, San Diego, San Francisco, Seattle, Washington D.C.; Canada : Ottawa, Toronto, Vancouver; Mexico : Mexico City.

Benefits, Perks, and Wellbeing

Want to learn more about life at Scribd? www.linkedin.com / company / scribd / life

Accommodations : We’re committed to accessible interview processes. Email accommodations@scribd.com with needed adjustments.

Scribd is an equal employment opportunity employer. We encourage people of all backgrounds to apply and believe diversity of perspectives drives ideas.

#J-18808-Ljbffr